I am constantly getting kicked from the server

[Sp-ik-xz]

Lately, I am being kicked from the server over and over again. But I think I know what might be the problem. My internet tends to be a little bit unstable so I get small connection drops that do not even last a second. After trying around I noticed that everytime I disconnect my internet connection, the server just instantly kicks me. It does not even take a quarter of a second for the game telling me that my connection to the server has been lost. I have been playing the game earlier and all I ever noticed were some small lags ingame but I never got kicked from the server. So now I wonder did anything change about the game registering the connection or is there something else that is messing up my connection to the server?

[DoomAngel]

If it's the same issue as me, it is 100% a FFXIV game/server issue, and not ISP/client based. While some users may indeed have network issues, mine and other players with similar posts, are definitely not.

To test if your issue is ISP based, you can run tracert to your game server (to find out which server, you can use Windows Resource Monitor, instructions below) If you see any packet loss or massive latency (>400-500ms), it's possibly network related. If you don't have Packet Loss or Latency issues, and all the FFXIV support suggestions don't work, you may have the same issue as me.

I have 2 different PC's on the same network. On one PC, I did ALL of the suggestions Square recommended, reinstalled the game, ran network diagnostics, etc. On another PC, none of the changes, and yet I still have the issue on both PC's.

Interestingly and what proves it's FFXIV server/game issue, is that on both PCs, other members of the household have ZERO issues playing FFXIV on their accounts. No disconnects ever. Not once. And when I look at resource monitor server connections for both accounts, they connect to different IPs, even though we are both on Midgardsormr server.

Also, I've run resource monitor on Windows that tracks the TCP connections to FFXIV servers, and when I get disconnected... it records 0 packet loss, and 0 latency issues. (Windows Key + r, type in 'resmon' then enter to run Resource Monitor, then look under TCP Connections and find ffxiv_dx11.exe to see the server / connection details.

While I'm sure there are people who do have client/ISP issues, I have concrete proof that my issue is a FFXIV server/game issue. But unfortunately I haven't been able to get a support rep's response to dig into it, even though I've reached out via Support Ticket, GM Ticket, and these forums in the last week.

Hopefully my troubleshooting can help you with yours as well, and Square Enix can use to resolve this. Good luck!

[Sp-ik-xz]

I already tried tracert and all I need was like 12 hops. So I did it and the highest ping I had at any hop was like 80ms. Nevertheless, sometimes 1 hop would eventually fail, but that was fairly inconsitent because I tried several times and sometimes I just works fine and every hop works as intended and sometimes one hop would fail.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you provide the trace route you tried? It may help visualize the issue you are having.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Lacryman]

I have the same problem, massive lag and then kicked out the server