Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize that you are experiencing difficulties with your controller. Please try the following troubleshooting steps:

- Make sure all drivers for the controller are fully up to date.
- Uninstall and reinstall the device drivers.
- See if there is a driver/program that would allow the touchpad to be used.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.