Game crashes with a weird warning

[kiraayamato]

Hi all,

I've been suffering weird crashes lately. No predictable timing or circumstance. 99% of the time it just crashes without any error or warning sign. Suddenly this popped up earlier. What's going on?? Did pretty much everything i can - dusted the computer down, reseating RAM and CPU. Help!



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jason\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 5220
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16320.648MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19264.648MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.761GB SYSTEM_FREEDISC_SPACE 383.631GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.959GB SYSTEM_FREEDISC_SPACE 870.648GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.324 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_23e069c870378d15\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_23e069c870378d15\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_23e069c870378d15\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_23e069c870378d15\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/3/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ROG PG279Q (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2AEBF03E-4A41-44B3-B6D7-C5D1988A9D97}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F95DAD36-0703-4B9B-A2D4-096A182C880F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF58EB0-8447-11EA-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF7FFB0-8447-11EA-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF7FFB0-8447-11EA-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF58EB0-8447-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF7FFB0-8447-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF7FFB0-8447-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AF7FFB0-8447-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
DirectX Diagnostic Tool
FINAL FANTASY XIV - A Realm Reborn
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
GeForce Experience
NVIDIA GeForce Overlay
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Text Input Application
Microsoft Store
Local Disk (D
Settings
Settings
Event Viewer
Google Update Setup is requesting your permission
Random Crashes Sometimes With Sometimes Without Error Messages and 26 more pages ‎- Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
NordVPN
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
NordVPN
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
NordVPN network TAP
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000015D4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D68
C:\Program Files (x86)\NordVPN\NordVPN.exe 00002918
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002BF0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001CF4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00000C80
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000C30
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000016C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000740
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003DCC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe\YourPhone.exe 000008F4
C:\Users\jason\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002820
C:\Users\jason\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads\ChromeSetup (1).exe 00002C2C
C:\Users\jason\AppData\Local\Temp\GUM7675.tmp\GoogleUpdate.exe 000025A0
C:\Windows\Explorer.EXE 00001764
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000022E0
C:\Windows\System32\MicrosoftEdgeCP.exe 0000151C
C:\Windows\System32\RuntimeBroker.exe 00003D54
C:\Windows\System32\SecurityHealthHost.exe 00002F78
C:\Windows\System32\SecurityHealthSystray.exe 000005B0
C:\Windows\System32\dxdiag.exe 0000150C
C:\Windows\System32\smartscreen.exe 00001F8C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003274
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000248
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000020C8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B1C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A88
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000253C
C:\Windows\system32\ApplicationFrameHost.exe 00001E00
C:\Windows\system32\DllHost.exe 00001FD8
C:\Windows\system32\MicrosoftEdgeSH.exe 00004360
C:\Windows\system32\SearchProtocolHost.exe 00004374
C:\Windows\system32\SettingSyncHost.exe 00002170
C:\Windows\system32\browser_broker.exe 00003BB8
C:\Windows\system32\conhost.exe 00001DA8
C:\Windows\system32\sihost.exe 0000158C
C:\Windows\system32\svchost.exe 00000758
C:\Windows\system32\taskhostw.exe 000016F8

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[KaninUlam]

Try disabling background apps from running, and if you have Microsoft Edge, make sure to not let it run in the background, you can't delete or disable it, I've tried. Also make Internet Explorer your default browser (the launcher uses IE). Don't OC your GPU and CPU.

I played for quite a while with no crashes on Friday when I made the above changes.

[Galeteya]

I have a very comparable build and have applied every single fix I could possibly find. This started happening to me after last night's maintenance and has never happened before. It seems this has been a widespread issue since the release of 5.0 and is only getting worse with more and more people. It's apparently due to a FPS/hz lock change on SE's side (why on earth a game would do that on their end is beyond me, but I'm not an expert). Unfortunately for most people, it reads the native hz on a monitor rather than a current - so if you lock your own and try to tone it down, it still doesn't work. Anyone unlucky enough to have a laptop is pretty much screwed regardless.

I've done everything short of buying a new PC build. Nothing, and I mean nothing, has resolved the issue for me. And, apparently, MANY others over this forum, Reddit, and Discord. I've seen people even get refunds as soon as ShB came out because they were never able to launch the game.

What's even stranger is the timestamp of the error messages which read 3-26 regardless of what day or time the error occurs. None of the error messages are remotely accurate.

Square Enix- I can no longer play your game. Apparently neither can many others. Please rollback this change of yours until you can properly fix it. The volume of reports of this issue that stem back to the beginning of 5.0 (and some earlier, though those changes were fixed) is massive. During a time when we're all stuck at home with nothing to do and nowhere to go, I sincerely hope you make this a priority, especially when your players are paying subscriptions.