Game keeps crashing without an error message

[SusanoTachibana]

FFXIV has been crashing for me for about a month now with no error message. Its instant and completely logs me out. It happens often and i'm not sure what the issue is as ive already uninstalled, reinstalled, reset my wifi, and pc multiple times. My drivers are also up to date.

My specs:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Daveon\Documents
FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8147.223MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16851.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.187GB SYSTEM_FREEDISC_SPACE 41.647GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1590.290GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4073.611 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_3c64c93fdae5a6f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_3c64c93fdae5a6f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_3c64c93fdae5a6f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_3c64c93fdae5a6f6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (HyperX Cloud Flight Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {273E7CA7-CEDA-413D-9828-F89DCACBA041}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND OMEN by HP 25 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2046E087-0037-4125-BFEA-A53787599042}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Speakers (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {691E630C-F740-4CE3-918B-2B42153DC14A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/29/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34EDB9C0-0790-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB6E4B20-E883-11E9-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34EDB9C0-0790-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB6E9940-E883-11E9-8002444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34EDB9C0-0790-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34EDB9C0-0790-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34EDB9C0-0790-11E8-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB6EC050-E883-11E9-8004444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#raid-information - Discord
Microsoft Text Input Application
Technical Support - Post New Thread - Google Chrome
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Battle.net
Dropbox
Google Chrome
Norton 360
OBS Studio
Origin
Overwatch
Overwatch Test
Steam
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
ExpressVPN
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Minecraft Launcher
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Apple Software Update
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Apex Legends
ExpressVPN
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
McAfee Security Scan Plus
Microsoft Office 365 - en-us
DARK SOULS™ III
SMITE
Paladins
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
iCloud
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iTunes
Windows Setup Remediations (x64) (KB4023057)
Bonjour
Apple Mobile Device Support
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 445.87
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)
AMD Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00003930
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 00003ADC
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 0000399C
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 00003BC0
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe 00000FD8
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00000524
C:\Program Files (x86)\Dropbox\Client\95.4.441\QtWebEngineProcess.exe 0000034C
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003380
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPN.exe 00003F04
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024C4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000256C
C:\Program Files\McAfee Security Scan\3.11.1719\SSScheduler.exe 00003FBC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000030EC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000184C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003060
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00000E44
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000540
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003228
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001AAC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000025A0
C:\Program Files\iTunes\iTunesHelper.exe 00002EE8
C:\Users\Daveon\AppData\Local\Discord\app-0.0.306\Discord.exe 00003BF4
C:\Users\Daveon\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001A8C
C:\WINDOWS\Explorer.EXE 00000758
C:\WINDOWS\System32\rundll32.exe 00001D90
C:\WINDOWS\System32\svchost.exe 00001D10
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000023EC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002234
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002258
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001114
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000045E0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002768
C:\WINDOWS\system32\DllHost.exe 00003354
C:\WINDOWS\system32\SettingSyncHost.exe 00002050
C:\WINDOWS\system32\backgroundTaskHost.exe 00002A30
C:\WINDOWS\system32\conhost.exe 0000285C
C:\WINDOWS\system32\rundll32.exe 000000FC
C:\WINDOWS\system32\sihost.exe 00000BFC
C:\WINDOWS\system32\svchost.exe 00001E58
C:\WINDOWS\system32\taskhostw.exe 00000D28
C:\Windows\System32\RuntimeBroker.exe 0000279C
C:\Windows\System32\SecurityHealthSystray.exe 00003374
C:\Windows\System32\smartscreen.exe 000039F0
D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000026CC
D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000B9C
c:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00003D44

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Do you notice any patterns to this error? Does it only occur in certain locations or while doing certain actions?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[SusanoTachibana]

The crashes started occurring about a week before patch 5.25 was released and then slowly became more frequent after that. There are no patterns that I am aware of with the crashes currently. The crashes also seem to happen anywhere. In instanced content, overworld maps, to even cities and hub areas. No specific actions seem to trigger this either. It just seems completely random.

[Einmimiria]

Thank you for the reply SusanoTachibana.

You may want to try some of the following if you haven't already:

-Try a a clean reinstall of your graphics card drivers to reduce the potential of conflicting configurations.

-Disable any overlays (Geforce Experience, Discord overlay, etc.) that may be present while playing the game. Also make sure to close any other programs that are running alongside the game while playing.

-Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

When you reinstalled the game, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)? If not, try removing it, but be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[SusanoTachibana]

Ive just tried everything listed above and am still experiencing crashing. Not sure what to do at this point. Could this be a server traffic issue? Ive never had this problem before.

[KaninUlam]

They don't know what's going on or how to fix it. There have been multiple threads both here and on reddit with the same "solutions" that don't work. I have the same issue and I just pretty much hope that I don't crash while I play the game. Especially on Savage.

The only solution that works most of the time for me is to restart my PC after I crash. But it's not 100% because I still crash after doing it.

[SusanoTachibana]

Yeah this really sucks as im trying to prog E8S too. The game is pretty much unplayable.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend having Windows and FINAL FANTASY XIV installed on the same drive (preferably the C:/ drive if possible). We would also recommend turning off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[SusanoTachibana]

None of these have helped so far. This cant be my PC at this point. Not to mention the file locations were never an issue before this.

[KaninUlam]

If you use a certain app that raiders use. Try going into Options > Output display > Text Export Settings > uncheck "Export to Clipboard after combat."

Read somewhere that this can cause the game to crash