Error 90002 or 90001 3-4 Minutes after logging in

[Eastrea]

This has been an on going issue for others but I figured I'll make a post to give more light to the issue.

I was able to play fine last on the 3rd of April 2020 I let my sub run out and I resubbed on the 18th. Ever since then I can login fine but 3-4 minutes after being in game I will disconnect with the error either 90002 or 90001. I find it quite coincidental this started after DDOS attacks, regardless I've been able to play fine for years and only now I've been having this issue.

I've tried Flushing my DNS, resetting my ipconfig, verifying file intergrity disabling firewall all together, updating Network cards and verifying the ports are open. Really the only other thing I can think of is reinstalling the game or reimaging my PC but I'd rather not go that far considering I was able to play just fine with no changes to my PC or network.

In game I'm in Midgardsormr on Aether data center so I tried to make a new character on Hyperion on the Primal data center and I did not get any errors.
I made another character in Sargantanas also in Aether and I got the same error as before so it seems to be specifically a connection issue with that data center.
Address my PC is connecting to for FF14: 204.2.229.87

Hopefully this is a Server side issue or if it is not I hope I can get some help if it's client side.

[DoomAngel]

Hi Eastrea -

I'm on Migardsormr as well and having the same issues.

Do you know what IP/Server your game is connects to? May help the support team troubleshoot.

While playing the game and logged in, alt-Tab to go back to Windows, press Windows-R to run a command, type in resmon to start Windows Resource Monitor. Under the Network bar look for ffxiv_dx11.exe, and the server your computer is connected to is listed under 'address'. It is also seen under 'TCP Connections' and Remote Address.

[DoomAngel]

If it's the same issue as me, it is 100% a FFXIV game/server issue that Square Enix needs to fix. I've included some troubleshooting I've done below to prove this, hoping others can try as well, and give as much data to Square to help troubleshoot.

I have 2 different PC's on the same network. On one PC, I did ALL of the suggestions Square recommended, reinstalled the game, ran network diagnostics, etc. On another PC, none of the changes, and yet I still have the issue on both PC's.

Interestingly and what proves it's FFXIV server/game issue, is that on both PCs, other members of the household have ZERO issues playing FFXIV on their accounts. No disconnects ever. Not once. And when I look at resource monitor server connections for both accounts, they connect to different IPs, even though we are both on Midgardsormr server.

Also, I've run resource monitor on Windows that tracks the TCP connections to FFXIV servers, and when I get disconnected... it records 0 packet loss, and 0 latency issues. My max latency is a cool 65ms, and I'm halfway across the country on a fiber connection. (Windows Key + r, type in 'resmon' then enter to run Resource Monitor, then look under TCP Connections and find ffxiv_dx11.exe to see the server / connection details.

While I'm sure there are people who do have client/ISP issues, I have concrete proof that my issue is a FFXIV server/game issue. But unfortunately I haven't been able to get a support rep's response to dig into it, even though I've reached out via Support Ticket, GM Ticket, and these forums in the last week.

I'm trying to post this on any threads that seem similar so hopefully my troubleshooting can help you with yours as well, and Square Enix can use to resolve this Good luck!

[Eastrea]

204.2.229.87 is the address

[DoomAngel]

Hopefully you get further than I do.... in the last 10 days, I've posted on these forums multiple times with my server data, and created tickets with Square Enix, for them to send the same response that is completely and utterly incorrect, even when I send irrefutable data, screenshots, etc that proves it is a Square Enix issue, and not a Network/ISP/PC issue. I've reached out and am willing work with their technical team to troubleshoot, but no dice. Good luck!

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[DoomAngel]

Rhaervis - this is yet another post with this 90002/disconnect issue where your 'troubleshooting steps' are absolutely worthless. This is NOT a client issue, but a FFXIV issue, whether on the client or server side. Please actually forward these issues to a L2/L3 support or your manager to escalate. I've had my post up for over a week, with ZERO responses from Square Enix support.

For the love of God, do your job and look into this, instead of copying and pasting the same suggestions that dont help us at all.