Game crashes on fullscreen

[dizzydazy]

Hi all

Until about a month ago, my laptop worked fine on maximum settings but has recently started crashing completely on game startup giving the "A fatal DirectX Error 11000002". I've tried reinstalling drivers, reinstalling the game, I even formatted hard drive and reinstalled Windows 10 but still get the same issue. Can anyone suggest any reasons why this has started happening?

PC Spec
Windows 10
NVIDIA GeForce RTX 2060
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz

If you need anymore info let me know and I'll provide.

Thanks for any help anyone can provide.

Dizzy

[Kirika-]

One suggestion, if you are using any overlay programs or software (Discord overlay, Geforce Experience overlay, Windows 10 Game Bar overlay, Steam overlay, or any laptop OEM provided overlay software, or such) that can sometimes cause issues with more than one version of DirectX using the graphics card at the same time, of which just about every performance card doesn't like, which then can sometimes cause a crash.
Turn off any overlay or uninstall the overlay program.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.