Retainer

[Kirika-]

well I tried to contact the customer service as you know they are not fully working ATM so I had to sent an email however the full amount already deducted from my card as my bank statement is showing

On the last part, contact your bank by phone and find out if the amount you are seeing has been deducted from your account as a completed transaction or is in Pending status.
If you are view your statement online or via mail, it sometimes isn't easy to differentiate between deducted and pending nor your Available balance as compared to the Actual balance of monies in the account, depending on the bank and how they display these items (on mine, the pending transaction are shown separate from the deducted ones, and the pending one count against available balance and not actual balance)

[nusku]

On the last part, contact your bank by phone and find out if the amount you are seeing has been deducted from your account as a completed transaction or is in Pending status.
If you are view your statement online or via mail, it sometimes isn't easy to differentiate between deducted and pending nor your Available balance as compared to the Actual balance of monies in the account, depending on the bank and how they display these items (on mine, the pending transaction are shown separate from the deducted ones, and the pending one count against available balance and not actual balance)

well already did and the amount been already deducted from my account