Horrible Framerate, cant figure out why

[Lambach]

Hello,
Just got the game to play with some friends. My system normally plays games completely fine, but FFXIV for some reason I cant get above 15 fps with all settings at minimum.

Ive checked as much as I can and tried to lower everything and make sure nothing else is running on my pc, but 15 fps is as high as I can get(I get 60 in wow for example).

Are there some things I coulid check? Any help would be very appreciated.

-----------------------------------------------------------------------------------------
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System Information
------------------
Time of this report: 5/4/2020, 22:03:22
Machine name: PROMETHEUS
Machine Id: {D0437B5E-88CF-4840-8720-D4732644327C}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/18/16 08:57:16 Ver: 05.02 (type: BIOS)
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 32768MB RAM
Available OS Memory: 32750MB RAM
Page File: 8184MB used, 29429MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
--------------------------------------------------------------------------------
Card name: AMD Radeon R7 240 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6617)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_6617&SUBSYS_72401682&REV_C7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 18403 MB
Dedicated Memory: 2028 MB
Shared Memory: 16375 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.641602,0.344727), Green(0.320313,0.589844), Blue(0.159180,0.077148), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: ViewSonic VX2250 SERIES
Monitor Model: VX2250 SERIES
Monitor Id: VSCCB25
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
Driver File Version: 26.20.15029.20013 (English)
Driver Version: 26.20.15029.20013
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/31/2020 8:00:00 PM, 1945928 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2557-11CF-1F3B-F5687CC2D735}
Vendor ID: 0x1002
Device ID: 0x6617
SubSys ID: 0x72401682
Revision ID: 0x00C7
Driver Strong Name: oem11.inf:cb0ae4149b071308:ati2mtag_R501:26.20.15029.20013:PCI\VEN_1002&DEV_6617&REV_C7
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: AMD Radeon R7 240 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6617)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_6617&SUBSYS_72401682&REV_C7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 18403 MB
Dedicated Memory: 2028 MB
Shared Memory: 16375 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.609375,0.338867), Green(0.306641,0.591797), Blue(0.150391,0.094727), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: DELL E1709W
Monitor Id: DELD022
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HD15
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
Driver File Version: 26.20.15029.20013 (English)
Driver Version: 26.20.15029.20013
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/31/2020 8:00:00 PM, 1945928 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2557-11CF-1F3B-F5687CC2D735}
Vendor ID: 0x1002
Device ID: 0x6617
SubSys ID: 0x72401682
Revision ID: 0x00C7
Driver Strong Name: oem11.inf:cb0ae4149b071308:ati2mtag_R501:26.20.15029.20013:PCI\VEN_1002&DEV_6617&REV_C7
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to the system information you provided, it doesn't look like it meets the minimum requirements for the game.

You mentioned lowering the settings, have you tried lowering the screen resolution?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ScottDoom]

Is this a laptop? I am thinking I have the same graphics processor in my "gaming" laptop. It runs many games just fine, but when I used it on vacation once with FFXIV I got 15 FPS at the lowest settings.

I think the game isn't designed to run on hardware like that.

[Lambach]

Hi! thanks both of you for getting back to me.
Its a desktop, about a year old. Never top of the line, but it runs LOTS of ther games with no problems, so I didnt check min requirements. Ive actually never had a problem running any game before. I just turn settings down a bit and Im good to go. I'll try turning down resolution. WIll that make the game teeny on my screen?

edit: run as admin fixed the new problem. Now its back to just fps.

Thanks again for your help.