network path has packet loss problems

[AuroraCL]

Same proble here.

Rastreando a rota para 204.2.229.10 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 9 ms 10.13.0.1
3 10 ms 12 ms 9 ms bfbbe06e.virtua.com.br [191.187.224.110]
4 8 ms 9 ms 10 ms embratel-H0-1-0-0-agg02.iai.embratel.net.br [189.42.133.41]
5 148 ms 160 ms 146 ms 200.230.25.75
6 157 ms 150 ms 159 ms 200.230.25.89
7 144 ms 146 ms 142 ms ebt-BP1451-intl01.nyk.embratel.net.br [200.230.220.110]
8 146 ms 146 ms 148 ms ix-et-10-0-2-0.tcore2.n0v-new-york.as6453.net [216.6.99.69]
9 139 ms 138 ms 143 ms if-ae-2-2.tcore1.n0v-new-york.as6453.net [216.6.90.21]
10 153 ms 142 ms 134 ms if-ae-7-2.tcore1.nto-new-york.as6453.net [63.243.128.25]
11 142 ms 142 ms 142 ms if-ae-9-2.tcore1.n75-new-york.as6453.net [63.243.128.122]
12 137 ms 134 ms 137 ms ae-8.a01.nycmny17.us.bb.gin.ntt.net [129.250.9.113]
13 162 ms 156 ms 155 ms ae-5.r21.nwrknj03.us.bb.gin.ntt.net [129.250.4.174]
14 162 ms 163 ms 162 ms ae-1.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
15 168 ms 165 ms 166 ms ae-4.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.163]
16 * * * Esgotado o tempo limite do pedido.
17 206 ms 205 ms 207 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 * * 204 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
19 207 ms 204 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
20 * * * Esgotado o tempo limite do pedido.
21 203 ms 203 ms 204 ms 204.2.229.10

Rastreamento concluído.

Asking some people with the same problem here in Brazil all Claro/Net clients are have the same problem

I have the same problem, im also from Brazil and use Claro/net services

[DoomAngel]

Do you know what IP/Server your game is connects to? May help the support team troubleshoot.

While playing the game and logged in, alt-Tab to go back to Windows, press Windows-R to run a command, type in 'resmon' and hit 'Enter' to start Windows Resource Monitor. Under the Network bar look for ffxiv_dx11.exe process, and the FFXIV server your computer is connected to is listed under 'Address'. It can also be found under 'TCP Connections' and 'Remote Address' column.

[Avnerd]

I just did a tracert and noticed that the server ip is also losing packets.

19 * 194 ms 197 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
20 194 ms 196 ms 192 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
21 191 ms * 193 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
22 198 ms 193 ms 202 ms 204.2.229.234
23 * 200 ms 194 ms 204.2.229.92

[Einmimiria]

Thank you for the reply Avnerd.

To clarify, you are experiencing issues early in your route. 200ms may be normal to connect to the server, but you are experiencing high ping and packet loss starting with hop 7 which is much closer to you. If you are experiencing instability early in your route, then it makes sense that you will have instability further down. Unfortunately, since this problem stems between you and the server, I'd suggest contacting your ISP.

Additionally, most other posters in this thread look like they have the same ISP. If you are still encountering issues, I'd also suggest making a report with your ISP as well.

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