network path has packet loss problems

[Avnerd]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I am connecting from Brazil and I am using a hard wired connection directly to my modem. all other services and games (Netflix, World of Warcraft, Call of duty, Rainbow 6 Siege, Etc) have no connectivity issues. 200 MS is a normal latency for people connecting to US gameservers from South America.

[DoomAngel]

Do you know what IP/Server your game is connects to? May help the support team troubleshoot.

While playing the game and logged in, alt-Tab to go back to Windows, press Windows-R to run a command, type in 'resmon' and hit 'Enter' to start Windows Resource Monitor. Under the Network bar look for ffxiv_dx11.exe process, and the FFXIV server your computer is connected to is listed under 'Address'. It can also be found under 'TCP Connections' and 'Remote Address' column.