network path has packet loss problems

[Tristanum]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to your trace route, you seem to be having some trouble with your connection pretty early in the route. Unfortunately, if you have already tried the standard troubleshooting, the issue most likely occurs on your way to the server. In this case, I'd recommend contacting your ISP and reporting the issue to them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi Einmimiria, how we are having problems early in the route if the problem is happening after the route reach the NTT servers?

I was connected to the game and just got kicked from it with the message: "Connection with the server was lost. 90006"



Thanks for your support.

[Einmimiria]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Tristanum]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi thanks again for the reply.
As I live far from the FF servers, my ping is usually at this level of 200 and this ok, no problem with this. The problem is the packet loss after the NTT route that started after this week DDoS attack.
I play on PC and PS4 both rocked to the cable and I am having problems with both machines after this week attack. Today I am having several disconnects with 90006 and this was not happening last week or even last month.

Regards.

[Kraghen]

Im getting the same error message since april 15, im being disconnected tons of time everyday, we need support.
"Connection with the server was lost. 90006"

[Morbidh]

Same proble here.

Rastreando a rota para 204.2.229.10 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 9 ms 10.13.0.1
3 10 ms 12 ms 9 ms bfbbe06e.virtua.com.br [191.187.224.110]
4 8 ms 9 ms 10 ms embratel-H0-1-0-0-agg02.iai.embratel.net.br [189.42.133.41]
5 148 ms 160 ms 146 ms 200.230.25.75
6 157 ms 150 ms 159 ms 200.230.25.89
7 144 ms 146 ms 142 ms ebt-BP1451-intl01.nyk.embratel.net.br [200.230.220.110]
8 146 ms 146 ms 148 ms ix-et-10-0-2-0.tcore2.n0v-new-york.as6453.net [216.6.99.69]
9 139 ms 138 ms 143 ms if-ae-2-2.tcore1.n0v-new-york.as6453.net [216.6.90.21]
10 153 ms 142 ms 134 ms if-ae-7-2.tcore1.nto-new-york.as6453.net [63.243.128.25]
11 142 ms 142 ms 142 ms if-ae-9-2.tcore1.n75-new-york.as6453.net [63.243.128.122]
12 137 ms 134 ms 137 ms ae-8.a01.nycmny17.us.bb.gin.ntt.net [129.250.9.113]
13 162 ms 156 ms 155 ms ae-5.r21.nwrknj03.us.bb.gin.ntt.net [129.250.4.174]
14 162 ms 163 ms 162 ms ae-1.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
15 168 ms 165 ms 166 ms ae-4.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.163]
16 * * * Esgotado o tempo limite do pedido.
17 206 ms 205 ms 207 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 * * 204 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
19 207 ms 204 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
20 * * * Esgotado o tempo limite do pedido.
21 203 ms 203 ms 204 ms 204.2.229.10

Rastreamento concluído.

Asking some people with the same problem here in Brazil all Claro/Net clients are have the same problem

[AuroraCL]

Same proble here.

Rastreando a rota para 204.2.229.10 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 9 ms 10.13.0.1
3 10 ms 12 ms 9 ms bfbbe06e.virtua.com.br [191.187.224.110]
4 8 ms 9 ms 10 ms embratel-H0-1-0-0-agg02.iai.embratel.net.br [189.42.133.41]
5 148 ms 160 ms 146 ms 200.230.25.75
6 157 ms 150 ms 159 ms 200.230.25.89
7 144 ms 146 ms 142 ms ebt-BP1451-intl01.nyk.embratel.net.br [200.230.220.110]
8 146 ms 146 ms 148 ms ix-et-10-0-2-0.tcore2.n0v-new-york.as6453.net [216.6.99.69]
9 139 ms 138 ms 143 ms if-ae-2-2.tcore1.n0v-new-york.as6453.net [216.6.90.21]
10 153 ms 142 ms 134 ms if-ae-7-2.tcore1.nto-new-york.as6453.net [63.243.128.25]
11 142 ms 142 ms 142 ms if-ae-9-2.tcore1.n75-new-york.as6453.net [63.243.128.122]
12 137 ms 134 ms 137 ms ae-8.a01.nycmny17.us.bb.gin.ntt.net [129.250.9.113]
13 162 ms 156 ms 155 ms ae-5.r21.nwrknj03.us.bb.gin.ntt.net [129.250.4.174]
14 162 ms 163 ms 162 ms ae-1.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
15 168 ms 165 ms 166 ms ae-4.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.163]
16 * * * Esgotado o tempo limite do pedido.
17 206 ms 205 ms 207 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 * * 204 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
19 207 ms 204 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
20 * * * Esgotado o tempo limite do pedido.
21 203 ms 203 ms 204 ms 204.2.229.10

Rastreamento concluído.

Asking some people with the same problem here in Brazil all Claro/Net clients are have the same problem

I have the same problem, im also from Brazil and use Claro/net services

[Avnerd]

I just did a tracert and noticed that the server ip is also losing packets.

19 * 194 ms 197 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
20 194 ms 196 ms 192 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
21 191 ms * 193 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
22 198 ms 193 ms 202 ms 204.2.229.234
23 * 200 ms 194 ms 204.2.229.92

[Avnerd]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I am connecting from Brazil and I am using a hard wired connection directly to my modem. all other services and games (Netflix, World of Warcraft, Call of duty, Rainbow 6 Siege, Etc) have no connectivity issues. 200 MS is a normal latency for people connecting to US gameservers from South America.

[DoomAngel]

Do you know what IP/Server your game is connects to? May help the support team troubleshoot.

While playing the game and logged in, alt-Tab to go back to Windows, press Windows-R to run a command, type in 'resmon' and hit 'Enter' to start Windows Resource Monitor. Under the Network bar look for ffxiv_dx11.exe process, and the FFXIV server your computer is connected to is listed under 'Address'. It can also be found under 'TCP Connections' and 'Remote Address' column.