network path has packet loss problems

[Avnerd]

Starting on 4/14/20 I started to notice some connectivity issues to the FFXIV server I play on (Gilgamesh). I started to do the standard troubleshooting, like I normally do, and after all the normal troubleshooting steps I started to look outside my network. I did a trace route to the server IP and lobby IP and it seems there is packet loss starting at miami and going all the way through the network to the game server. its random where I get the packet loss, sometimes its in miami, sometimes it's in san jose, sometimes it even occurs at the destination IP. I have eliminated all local network problems and it seems to be after the hand off from my ISP to the FFXIV network. below is a traceroute example:


Tracing route to 204.2.229.92 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 10 ms My.IP.ADDRESS
3 9 ms 9 ms 8 ms c90648d1.virtua.com.br [201.6.72.209]
4 12 ms 10 ms 9 ms c90640ee.virtua.com.br [201.6.64.238]
5 11 ms 16 ms 15 ms c90640e4.virtua.com.br [201.6.64.228]
6 10 ms 11 ms 10 ms embratel-H0-7-0-1-agg01.spolp.embratel.net.br [189.3.105.9]
7 * 137 ms 134 ms ebt-H1-13-0-1-tcore01.spoph.embratel.net.br [200.230.130.23]
8 133 ms 130 ms 130 ms ebt-B1084-intl04.mianap.embratel.net.br [200.230.220.34]
9 127 ms 127 ms 128 ms ebt-B101-intl03.mianap.embratel.net.br [200.230.252.201]
10 129 ms 129 ms 129 ms ix-et-9-1-2-0.tcore2.mln-miami.as6453.net [66.110.72.89]
11 129 ms 128 ms 128 ms if-ae-1-2.tcore1.mln-miami.as6453.net [63.243.152.61]
12 132 ms 139 ms 133 ms ae-6.a00.miamfl02.us.bb.gin.ntt.net [129.250.9.33]
13 190 ms 191 ms 192 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
14 137 ms 137 ms 125 ms ae-0.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.20]
15 * * * Request timed out.
16 194 ms 194 ms * ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
17 183 ms * 189 ms ae-1.r23.lsanca07.us.bb.gin.ntt.net [129.250.2.207]
18 * 189 ms 189 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
19 195 ms * 194 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
20 193 ms 194 ms * ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
21 196 ms 193 ms 195 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
22 193 ms 192 ms 195 ms 204.2.229.234
23 192 ms 193 ms 192 ms 204.2.229.92

Trace complete.

out of all the traces I have done there has never been any packet loss before the last embratel hop.

I just wanted to make support aware of this. please let me know if there are any further diagnostics or information that may help in resolving this issue.

[Tristanum]

I have the same issue, but mine started today. I contacted my local ISP that provided to me info that everything was running fine, I checked the router, ports and etc.
This always happens after the DDoS attacks, something happens to this NTT route.
My Server is Behemoth

Tracing route to 204.2.229.102 over a maximum of 30 hops

1 2 ms 2 ms 1 ms 192.168.0.1
2 190 ms 198 ms 205 ms 10.38.64.1
3 234 ms 227 ms 240 ms c90648d1.virtua.com.br [201.6.72.209]
4 237 ms 231 ms 237 ms c90640ee.virtua.com.br [201.6.64.238]
5 191 ms 204 ms 205 ms c90640e4.virtua.com.br [201.6.64.228]
6 217 ms 215 ms 225 ms embratel-H0-7-0-0-agg02.spolp.embratel.net.br [189.52.153.1]
7 348 ms 351 ms 351 ms ebt-H1-14-0-1-tcore01.spolp.embratel.net.br [200.230.130.17]
8 345 ms 349 ms 351 ms ebt-B1153-intl03.mianap.embratel.net.br [200.230.220.142]
9 361 ms 353 ms 360 ms ix-et-9-1-2-0.tcore2.mln-miami.as6453.net [66.110.72.89]
10 362 ms 354 ms 360 ms if-ae-1-2.tcore1.mln-miami.as6453.net [63.243.152.61]
11 406 ms * 352 ms ae-6.a00.miamfl02.us.bb.gin.ntt.net [129.250.9.33]
12 422 ms 423 ms 424 ms ae-4.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.40]
13 367 ms 386 ms 366 ms ae-1.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.88]
14 * * * Request timed out.
15 346 ms 351 ms 357 ms ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
16 348 ms 343 ms 351 ms ae-1.r23.lsanca07.us.bb.gin.ntt.net [129.250.2.207]
17 394 ms 410 ms 431 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
18 425 ms 390 ms 385 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
19 384 ms 386 ms 395 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
20 395 ms 392 ms 398 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
21 389 ms 401 ms 410 ms 204.2.229.234
22 396 ms 401 ms 401 ms 204.2.229.102

Trace complete.

Also let me know if I can provide any other information required.

[Manuu]

Im having the same problem. It started wednesday (04/15) at night and I have been with the same problem since then. Maybe has something with DDoS attack we had this week.
Im from Behemoth.

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 5 ms 2 ms 4 ms 192.168.1.1
2 2 ms 3 ms 2 ms 192.168.0.1
3 10 ms 15 ms 9 ms 10.16.0.1
4 11 ms 15 ms 13 ms b141600a.virtua.com.br [177.65.96.10]
5 11 ms 9 ms 9 ms 187.28.165.1
6 12 ms 15 ms 10 ms 200.244.80.5
7 82 ms 81 ms 91 ms ebt-B1853-intl03.mianap.embratel.net.br [200.230.220.26]
8 91 ms 92 ms 94 ms ix-et-9-1-2-0.tcore2.mln-miami.as6453.net [66.110.72.89]
9 92 ms 92 ms 103 ms if-ae-1-2.tcore1.mln-miami.as6453.net [63.243.152.61]
10 92 ms 100 ms 89 ms ae-6.a00.miamfl02.us.bb.gin.ntt.net [129.250.9.33]
11 151 ms 161 ms 150 ms ae-4.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.40]
12 81 ms 79 ms 78 ms ae-1.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.88]
13 106 ms 114 ms 113 ms ae-2.r24.dllstx09.us.bb.gin.ntt.net [129.250.2.219]
14 136 ms 148 ms 136 ms ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
15 133 ms 132 ms 135 ms ae-1.r23.lsanca07.us.bb.gin.ntt.net [129.250.2.207]
16 144 ms 142 ms 147 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
17 * 147 ms 145 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 145 ms 148 ms 145 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
19 151 ms * 145 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
20 * 147 ms 146 ms 204.2.229.234
21 148 ms 166 ms * 204.2.229.10
22 146 ms 147 ms 152 ms 204.2.229.10

Trace complete.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to your trace route, you seem to be having some trouble with your connection pretty early in the route. Unfortunately, if you have already tried the standard troubleshooting, the issue most likely occurs on your way to the server. In this case, I'd recommend contacting your ISP and reporting the issue to them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Tristanum]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to your trace route, you seem to be having some trouble with your connection pretty early in the route. Unfortunately, if you have already tried the standard troubleshooting, the issue most likely occurs on your way to the server. In this case, I'd recommend contacting your ISP and reporting the issue to them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi Einmimiria, how we are having problems early in the route if the problem is happening after the route reach the NTT servers?

I was connected to the game and just got kicked from it with the message: "Connection with the server was lost. 90006"



Thanks for your support.

[Einmimiria]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Tristanum]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi thanks again for the reply.
As I live far from the FF servers, my ping is usually at this level of 200 and this ok, no problem with this. The problem is the packet loss after the NTT route that started after this week DDoS attack.
I play on PC and PS4 both rocked to the cable and I am having problems with both machines after this week attack. Today I am having several disconnects with 90006 and this was not happening last week or even last month.

Regards.

[Kraghen]

Im getting the same error message since april 15, im being disconnected tons of time everyday, we need support.
"Connection with the server was lost. 90006"

[Morbidh]

Same proble here.

Rastreando a rota para 204.2.229.10 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 9 ms 10.13.0.1
3 10 ms 12 ms 9 ms bfbbe06e.virtua.com.br [191.187.224.110]
4 8 ms 9 ms 10 ms embratel-H0-1-0-0-agg02.iai.embratel.net.br [189.42.133.41]
5 148 ms 160 ms 146 ms 200.230.25.75
6 157 ms 150 ms 159 ms 200.230.25.89
7 144 ms 146 ms 142 ms ebt-BP1451-intl01.nyk.embratel.net.br [200.230.220.110]
8 146 ms 146 ms 148 ms ix-et-10-0-2-0.tcore2.n0v-new-york.as6453.net [216.6.99.69]
9 139 ms 138 ms 143 ms if-ae-2-2.tcore1.n0v-new-york.as6453.net [216.6.90.21]
10 153 ms 142 ms 134 ms if-ae-7-2.tcore1.nto-new-york.as6453.net [63.243.128.25]
11 142 ms 142 ms 142 ms if-ae-9-2.tcore1.n75-new-york.as6453.net [63.243.128.122]
12 137 ms 134 ms 137 ms ae-8.a01.nycmny17.us.bb.gin.ntt.net [129.250.9.113]
13 162 ms 156 ms 155 ms ae-5.r21.nwrknj03.us.bb.gin.ntt.net [129.250.4.174]
14 162 ms 163 ms 162 ms ae-1.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
15 168 ms 165 ms 166 ms ae-4.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.163]
16 * * * Esgotado o tempo limite do pedido.
17 206 ms 205 ms 207 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 * * 204 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
19 207 ms 204 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
20 * * * Esgotado o tempo limite do pedido.
21 203 ms 203 ms 204 ms 204.2.229.10

Rastreamento concluído.

Asking some people with the same problem here in Brazil all Claro/Net clients are have the same problem

[Avnerd]

Thank you for your reply Tristanum.

The issue seems to start far before that portion of the trace route. With your's in particular, you are getting ping times of about 200ms on the second hop, which is rather abnormal. The ping times get worse as they get further along. That's normal, but since the ping is so high to begin with, it becomes unstable further down the line. It's a bit difficult to tell where that is coming from, but since that can be caused by an unstable wireless connection, I'd recommend trying to use a wired Ethernet cable if you aren't already.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I am connecting from Brazil and I am using a hard wired connection directly to my modem. all other services and games (Netflix, World of Warcraft, Call of duty, Rainbow 6 Siege, Etc) have no connectivity issues. 200 MS is a normal latency for people connecting to US gameservers from South America.