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  1. #1
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply Stitch177.

    I'd recommend trying the following if you have not already:

    1) Update your Windows Operating System using Windows Update. Make sure to install any optional updates as these aren't installed automatically.

    2) Disable any overlays (Geforce Experience, Discord overlay, etc.) that may be present while playing the game. Also make sure to close any other programs that are running alongside the game while playing.

    3) Make sure that any anti-virus software you have has the appropriate exceptions for the game's install folder.

    4) Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    5) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. #2
    Player
    Stitch177's Avatar
    Join Date
    Aug 2013
    Posts
    39
    Character
    Jade Mystical
    World
    Behemoth
    Main Class
    Conjurer Lv 80
    Done all this.. Still crashes. To me, it seems you think it's our PC not the game but we have multiple people with different rigs having same issue... before the patch it was work 100% great, now patch comes out and it's our PC.... I paid for for this game subscription and can't play on PC because of the patch.
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