Game crashes randomly with no error message

[ontels]

Hi all, I hope someone can help me with this.

Starting yesterday the game client would randomly crash to the desktop with no error message, sound or (seeming) reason. Game one momment and then desktop the next. The time this takes from starting the game can take anywhere from a few minutes to a couple of hours.

After the first time this happned I checked for any updates that my computer or it's drivers might need and installed a couple of Windows updates that I had somehow missed. Unfortuently this didn't help and I am still having the same issue more than 24 hours later.

Strangely enouph one crash resulted in this error message:



I have not had this error message since.

As you can probably tell from my rambling report I am not super technicly proficiant! So please if you can tell me what I need to do to resolve this issue I would be very grateful.

Thank you

[cult]

You are not the only one. Check the technical support forum around your post, and you'll see this is a common issue since the latest patch. It could not have come at a worse time, with everyone stuck at home during lockdown.

[ontels]

Is it possible that it is onlly happenign to people with certain hardware? I can see a few other people on this forum are having this issue as well but I can't see any sort of general outcry on Twitter or Reddit that you would think would accompany such a major fault. :/

[FelixLuck]

Yeah I have the same error. That's really sad. It happens to a lot of people.

[FelixLuck]

So, I just reinstalled my Operating System & the Game too. It seems to be working now. I have played for about 3 hours now with no crashes whatsoever.

[ontels]

Reinstalled your operating system!? You mean uninstalling Windows and reinstallign? Surely there must be a better way than that!

[Fufusi]

Reinstalled your operating system!? You mean uninstalling Windows and reinstallign? Surely there must be a better way than that!

As of Windows 10 it's relatively straightforward, you just go to Settings > Update & Security > Recovery. It should only take a couple of hours to do that and install your apps again. It's not like the old days where you'd have to wipe your drive and install fresh off a CD.

[Dynratygus]

Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XI V Technical Support Forums.

[ontels]

Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XI V Technical Support Forums.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\game2\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4009
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16318.570MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18750.570MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.641GB SYSTEM_FREEDISC_SPACE 67.192GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 230.759GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.285 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (50Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D7505372-CF1E-459B-9DDE-D77897BC1144}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/14/2017 00:00:00
SYSTEM_SOUND VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7B6BD9AA-97A5-4035-80D3-7993715A729B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9A4FD700-A547-4339-8A8B-77CFF4B56F08}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0143B9A0-9C16-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DEABFF60-789E-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01442ED0-9C16-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DEAC4D80-789E-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DEAC7490-789E-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashes randomly with no error message - Google Chrome
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
NVIDIA GeForce Overlay
Discord
Telegram (56)


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Elder Scrolls II: Daggerfall
The Elder Scrolls Adventures - Redguard
The Elder Scrolls IV: Oblivion
BitRaider Streaming Client
Google Chrome
Hearthstone
League of Legends
OpenAL
Origin
Overwatch
PaintTool SAI Ver.1
Steam
Star Wars The Old Republic
TeamViewer 13
World of Warcraft Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epic Games Launcher
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
C&C:Online
Port Forward Network Utilities
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
The Sims™ 4
Pokémon Trading Card Game Online
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
OpenOffice 4.1.5
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
STAR WARS™ Battlefront™ II
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
MTG Arena
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
NVIDIA PhysX (Legacy)
AMD Software
Guild Wars 2
MediBang Paint Pro 24.4 (64-bit)
Tabletop Simulator
Simply Chess
Eternal Card Game
Halo: The Master Chief Collection
Wacom Tablet
GOG Empire Earth III
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
AMD APP SDK 3.0
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA Control Panel 445.75
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00000294
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 000028F8
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00003734
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001388
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002550
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 000018F4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002DF8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A00
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000010C8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002A98
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000022D8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000042E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.104.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AE4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003598
C:\Users\game2\AppData\Local\Discord\app-0.0.306\Discord.exe 000036CC
C:\Users\game2\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003284
C:\WINDOWS\Explorer.EXE 00001568
C:\WINDOWS\System32\rundll32.exe 00001674
C:\WINDOWS\System32\svchost.exe 00002884
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002480
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003B28
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001ED0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CDC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003B10
C:\WINDOWS\system32\DllHost.exe 00003880
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00003820
C:\WINDOWS\system32\SettingSyncHost.exe 00002374
C:\WINDOWS\system32\browser_broker.exe 00003BBC
C:\WINDOWS\system32\conhost.exe 00001434
C:\WINDOWS\system32\sihost.exe 00000A18
C:\WINDOWS\system32\svchost.exe 00001868
C:\WINDOWS\system32\taskhostw.exe 00000BAC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003AEC
C:\Windows\System32\CompPkgSrv.exe 00002FFC
C:\Windows\System32\MicrosoftEdgeCP.exe 00003808
C:\Windows\System32\RuntimeBroker.exe 00004830
C:\Windows\System32\SecurityHealthSystray.exe 00002DCC
C:\Windows\System32\smartscreen.exe 00003F44
D:\Games\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000244C
D:\Games\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001538
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003908
D:\Steam\steam.exe 000032D4
D:\Telegram\Telegram Desktop\Telegram.exe 0000146C

[Einmimiria]

Thank you for the reply ontels.

If you haven't tried is already, I'd recommend trying both of the following:

1) Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

2) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!