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  1. #1
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply AlonKeydar.

    If you continue to have connectivity issues, then I'd suggest trying some of the following:

    1) Try resetting your router by turning it off, then back on after a few minutes.

    2) Check the following Port Ranges on your router/modem to ensure that they have been opened:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040
    Your ISP can open these ports for you.

    3) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    4) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. #2
    Player
    DoomAngel's Avatar
    Join Date
    Apr 2020
    Posts
    67
    Character
    Doom Angel
    World
    Midgardsormr
    Main Class
    Dark Knight Lv 80
    I'm having this same issue, and of course getting the cookie cutter response from SQUARE ENIX saying it's our computer/network/ISP fault, even though it is clearly an FFXIV server issue.

    Maybe if we get enough people to complain about this issue, they'll look into it, versus pasting the same response telling the users to check our settings.
    (0)