Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the error you are getting? Do you get a specific error message you can provide?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!