Cursor misalignment issues when scaling the game over 1080p

[Theolini]

Hello,

I am having an issue trying to play the game on higher resolutions than my native 1080p.
I don't have the same issue on other games (for example Monster Hunter World which I can play fine on 1440p).

The issue is this : the cursor gets grossly misaligned when downsampling the resolution to 1440p (2560x1440) and even worse in 4K (3840x2160).
What I mean is to click on start the game in the menu I need to have my cursor all the way to the bottom of the screen. I cannot even reach the other options.

This happens when I use either of the 2 Hardware cursors.
If I use the software cursor though the misalignment disappears. Only... I can not reach all of the screen, the cursor is boxed in in the half left of the screen.

Any help would be really appreciated.
I've already tried multiple steps (reinstalling the game, fiddling with nvidia options, troubleshooting etc.)

My system specs are:
CPU : AMD Ryzen 5 3600X 4,1 Ghz
RAM : 16 GB
GPU : MSI Geforce GTX 1080 Aero
OS : Windows 10 Pro, Build 18363
Monitor : LG 24' GM77

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Theolini]

Thank you for the fast reply.

Steps attempted to alleviate the issue :
- Trying to switch in game resolution to 1440p & 4K through the application
- Trying to switch the game resolution via geforce experience DSR
- Changing the scaling in Nvidia Control Panel to aspect ratio & Full-screen / also scaling performed by GPU & checked Override the scaling mode set by games & programs
- Trying to switch all the cursors options in game, as stated previously
- Reinstalling the game
- Rebooting the computer
- Running FFXIV as the only application

Here is my system report

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Theo\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 3600X 6-Core Processor (12 CPUs), ~4.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2006
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16320.668MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24512.668MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.849GB SYSTEM_FREEDISC_SPACE 92.385GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.013GB SYSTEM_FREEDISC_SPACE 352.423GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.334 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_a86e0087d1800d61\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_a86e0087d1800d61\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_a86e0087d1800d61\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_a86e0087d1800d61\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A33B306C-6A99-4F0C-8357-39C7D34F3844}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8881.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/14/2020 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5A1E4C1D-32BA-4AFD-B3F8-30BAB3551B04}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8881.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/14/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {116752A0-637C-11EA-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D34F740-6353-11EA-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AsPowerBar
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
@Yenzin - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
Brave
Deluge 1.3.15
Driver Booster 7
Google Chrome
ME: Shadow of War DE - 4K Videos
Middle-earth: Shadow of War DE
OBS Studio
OpenAL
RivaTuner Statistics Server 7.2.3
Shadow of War DE - HD Textures
Smart Driver Care
Sound Lock
Steam
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CORSAIR iCUE Software
Balanced
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Google Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
OEM Application Profile
Realtek Ethernet Controller Driver
WinFlash
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Sound Lock
AMD Software
AMD StoreMI
AutoHotkey 1.1.32.00
CPUID CPU-Z 1.91
MONSTER HUNTER: WORLD
VLC media player
WinRAR 5.80 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DriversCloud.com (64 bits)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Logitech G HUB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
NVIDIA Ansel
NVIDIA Control Panel 445.75
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe 00000D00
C:\Program Files (x86)\ASUS\AI Suite III\AsPowerBar\AsPowerBar.exe 00000D10
C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe 00000D08
C:\Program Files (x86)\ASUS\AI Suite III\EZ Update\EzUpdt.exe 000009A8
C:\Program Files (x86)\ASUS\AI Suite III\File Transfer\Wi-Fi GO! AssistTool\ASUSRelayWS.exe 00002B24
C:\Program Files (x86)\ASUS\AI Suite III\File Transfer\Wi-Fi GO! AssistTool\File Transfer Server.exe 000029D0
C:\Program Files (x86)\ASUS\AI Suite III\File Transfer\Wi-Fi GO! AssistTool\WiFile\WiFileTransfer.exe 000033BC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002AE4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001458
C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe 000008B8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002224
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003550
C:\Program Files (x86)\Steam\steam.exe 00002C84
C:\Program Files\AMD\StoreMI\ECmd\EApps\StoreMISystray.exe 00001A08
C:\Program Files\LGHUB\lghub.exe 00000810
C:\Program Files\LGHUB\lghub_agent.exe 000003E4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C08
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000016E8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C6C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001E50
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000029A4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12003.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000017A4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20022.82.0_x64__8wekyb3d8bbwe\YourPhone.exe 000027C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20022.82.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00002ACC
C:\Users\Theo\AppData\Local\Discord\app-0.0.306\Discord.exe 00000940
C:\Users\Theo\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00001984
C:\WINDOWS\Explorer.EXE 00001A30
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000D9C
C:\WINDOWS\system32\DllHost.exe 00002920
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002044
C:\WINDOWS\system32\SearchFilterHost.exe 00003F3C
C:\WINDOWS\system32\SearchProtocolHost.exe 00000DB8
C:\WINDOWS\system32\browser_broker.exe 00001724
C:\WINDOWS\system32\conhost.exe 0000224C
C:\WINDOWS\system32\ctfmon.exe 00001130
C:\WINDOWS\system32\rundll32.exe 00002938
C:\WINDOWS\system32\sihost.exe 00000A68
C:\WINDOWS\system32\svchost.exe 00000C24
C:\WINDOWS\system32\taskhostw.exe 00000BD4
C:\WINDOWS\system32\wbem\unsecapp.exe 00003378
C:\Windows\System32\CompPkgSrv.exe 00002EF8
C:\Windows\System32\MicrosoftEdgeCP.exe 00000670
C:\Windows\System32\RuntimeBroker.exe 000011C0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001860
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000026C4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000017FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002140
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FB4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003324
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D68
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000334

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
4) Install the game and Windows onto the same drive, preferably the C:/ drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Theolini]

No there have been no changes to the device (I assume you mean the GPU).

I tried all the troubleshooting steps above and this is now my game in fullscreen in 1440p


This is 4K

[Theolini]

Update with video of the issue

https://streamable.com/xemznu (Hardware Cursor)
https://streamable.com/5v3bav (Software Cursor)

[Theolini]

This has been fixed with the help of Nvidia Support chat by a clean reinstall of the graphic drivers.

[Dynratygus]

Good afternoon and thank you for the update.

Theolini, I am glad that that you were able to resolve the issue . In the event you experience anymore issues with Final Fantasy XIV, please post again in the Technical Support Forums.

This thread will be moved to the 'Support Center Resolved'.