When using Directx 11, game crashes as soon I as I hit Play

[mattw89]

Hello, I recently resubscribed, and immediately began having an issue after updating. When in Directx 11 mode, I instantly get this error after clicking Play (I play in English for what it's worth):
---------------------------
ファイナルファンタジーXIV
---------------------------
「ファイナルファンタジーXIV」でエラーが発生したため終了しました。
2020-03-26_13:14

dxgi.dll+1695D
dxgi.dll+16761
dxgi.dll+17C7C
dxgi.dll+59D6
dxgi.dll+57D1
dxgi.dll+578D
dxgi.dll+18C32
dxgi.dll+5C54D
---------------------------
OK
---------------------------

This computer is about a year old, I played at the end of Stormblood through the first few weeks of Shadowbringers with no problem, and then played again during December's free play campaign, again without issue. Nothing about the computer has changed.

As far as troubleshooting steps, I've uninstalled the game, and moved it to a different drive, clearing the registry values using CCleaner inbetween installs, but still had the issue. I then tried uninstalling the game, cleaning the registry values, deleting the user data under Documents > My Games, completely uninstalling my nvidia driver, reinstalled the nvidia drivers, and then reinstalled the game, to a different drive this time. I also disabled the gpu overclocks I had going before I started trying to play again.

The game runs fine in Directx 9, but that isn't a good workaround as your launcher says you no longer support it.

Here's the System Information:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV ONLINE C:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0805
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32688.273MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37552.273MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.161GB SYSTEM_FREEDISC_SPACE 274.444GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1746.268GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1386.102GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 278.180GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5588.996GB SYSTEM_FREEDISC_SPACE 4941.009GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16344.137 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G560 Gaming Speaker)
SYSTEM_SOUND_DEVICE_ID {6FA61E3C-7094-444C-938F-C814BC4D9225}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/6/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {CE0FD118-B8A2-44B7-8711-B948DD5E9536}
SYSTEM_SOUND_DEVICE_NAME {0.0.0.00000000}.{ce0fd118-b8a2-44b7-8711-b948dd5e9536}
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {50AF4260-5DCE-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {50AF9080-5DCE-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E1325A0-5D7E-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C34C4CD0-894F-11E9-8001444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E13C1E0-5D7E-11E9-8006444553540000}
SYSTEM_INPUT_NAME AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C34C4CD0-894F-11E9-8002444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E1D5ED0-5D7E-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C34C73E0-894F-11E9-8003444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E1DFB10-5D7E-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {50AF9080-5DCE-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E126250-5D7E-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E12FE90-5D7E-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E12FE90-5D7E-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E1DFB10-5D7E-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E139AD0-5D7E-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {50AFB790-5DCE-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Downloads
Cannot run the game in DirectX11 mode. - Page 2 - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Star Wars™: The Force Unleashed™ II
Star Wars™: The Force Unleashed™
The Legend of Heroes: Trails in the Sky
Star Wars - Knights of the Old Republic
Baldur's Gate: Enhanced Edition
STAR WARS® - X-Wing vs TIE Fighter + Balance of Power
Star Wars - Knights of the Old Republic II
STAR WARS® Jedi Knight: Mysteries of the Sith
STAR WARS® Jedi Knight: Dark Forces 2
STAR WARS™ Jedi Knight™ - Jedi Academy™
Star Wars: Jedi Knight II - Jedi Outcast
Crysis
Visual Studio Community 2019
MSI Afterburner 4.6.2
Battle.net
BitRaider Streaming Client
Canon IJ Network Scan Utility
Canon IJ Network Tool
Dropbox
Google Chrome
Microsoft Azure Storage Emulator - v5.9
Canon MP Navigator EX 2.0
Notepad++ (32-bit x86)
OpenAL
Origin
Overwatch
Razer Chroma SDK Core Components
RivaTuner Statistics Server 7.2.3
Steam
Star Wars The Old Republic
TeamViewer
TechPowerUp GPU-Z
Uplay
Assassin's Creed Unity
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - en-us
ASUS Keyboard HAL
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
vcpp_crt.redist.clickonce
SDK ARM Additions
Windows Simulator - ENU
Razer Synapse
AURA Service
Microsoft ASP.NET Core 1.1 Local Feed - Visual Studio 2017
Windows IoT Extension SDK
icecap_collectionresources
GALAX GAMER RGB
Microsoft .NET CoreRuntime SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Visual C++ Library CRT Appx Package
ENE RGB HAL
Tools for .Net 3.5
Microsoft .NET Framework 4.7.2 Targeting Pack
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
Windows SDK for Windows Store Apps
TypeScript SDK
Microsoft UniversalWindowsPlatform SDK
Windows SDK AddOn
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
ASUS Aac_NBDT HAL
Java 8 Update 241
vs_clickoncebootstrappermsires
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
ASUS AURA Odd Component
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Kits Configuration Installer
FINAL FANTASY XIV ONLINE
Microsoft ASP.NET Web Tools Packages 16.0 - ENU
Microsoft .NET Framework 4.6 Targeting Pack
ROG Live Service
vs_minshellmsi
Windows SDK EULA
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft .NET Framework 4.6.1 SDK
vs_clickoncesigntoolmsi
Windows SDK Desktop Libs arm
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
Windows SDK for Windows Store Apps Contracts
vs_filehandler_amd64
Microsoft SQL Server Compact 3.5 SP2 ENU
Star Wars: The Old Republic
ASUS MousePad HAL
Windows SDK Desktop Headers arm64
Mass Effect™
ASUS Mouse HAL
Microsoft .NET CoreRuntime For CoreCon
Windows SDK Desktop Headers x64
Java Auto Updater
SDK ARM Redistributables
ASUS AURA Motherboard HAL
Microsoft ASP.NET Core 1.0 Local Feed - Visual Studio 2017
Microsoft TestPlatform SDK Local Feed
Windows App Certification Kit SupportedApiList x86
Visual C++ Library CRT Desktop Appx Package
Visual C++ Library CRT Appx Package
Windows SDK Desktop Libs arm64
Mass Effect™ 3
VS Immersive Activate Helper
ASUS AURA VGA Component
Microsoft .NET Framework 4.7.1 Targeting Pack
Microsoft .NET Framework 4.5 Multi-Targeting Pack
Anthem™
vs_minshellinteropmsi
Windows SDK Signing Tools
AURA
ASUS GLCKIO2 Driver
Microsoft ASP.NET Diagnostic Pack for Visual Studio
ASUS AURA Extension Card HAL
Microsoft .NET Framework 4.6.2 SDK
Universal CRT Redistributable
Windows Software Development Kit - Windows 10.0.17763.132
Google Update Helper
icecap_collection_neutral
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
MSI Development Tools
Windows Mobile Extension SDK Contracts
Windows SDK Redistributables
Microsoft Visual C++ 2005 Redistributable
WinAppDeploy
GOG Galaxy
Microsoft System CLR Types for SQL Server 2019 CTP2.2
Microsoft Visual C++ 2005 Redistributable
Mass Effect™: Andromeda
Patriot Viper RGB
Microsoft NetStandard SDK
Mass Effect™ 2
Windows App Certification Kit x64
WinRT Intellisense PPI - Other Languages
Windows SDK for Windows Store Apps Headers
Universal CRT Extension SDK
IntelliTraceProfilerProxy
WinRT Intellisense IoT - en-us
Corsair AURA DRAM Component
ASUS Ai Charger
vs_Graphics_Singletonx86
Windows SDK Desktop Tools x64
WinRT Intellisense PPI - en-us
Kingston AURA DRAM Component
Microsoft .NET Framework 4.7 Targeting Pack (ENU)
PS4 Remote Play
Microsoft .NET Framework 4.6.1 Targeting Pack
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
AURA DRAM Component
ASUS Framework Service
Windows SDK for Windows Store Apps DirectX x86 Remote
vs_SQLClickOnceBootstrappermsi
Windows Desktop Extension SDK Contracts
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
vs_communitymsires
Windows SDK for Windows Store Managed Apps Libs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
windows_toolscorepkg
Windows SDK Desktop Tools arm64
vs_communitymsi
Apple Application Support (32-bit)
Microsoft Visual Studio Setup Configuration
Windows SDK for Windows Store Apps Metadata
Microsoft .NET Framework 4.6.2 Targeting Pack
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
ASUS AURA Headset Component
AURA Service
ASUS MB Peripheral Products
Microsoft .NET Native SDK
Microsoft VC++ redistributables repacked.
Windows Team Extension SDK
ASUS Update Helper
Intel(R) Trusted Connect Services Client
Adobe Refresh Manager
Adobe Acrobat Reader DC
Windows IoT Extension SDK Contracts
vs_devenvmsi
Windows SDK Desktop Libs x64
Dragon Age: Origins
WinRT Intellisense UAP - en-us
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Visual C++ Library CRT Desktop Appx Package
Windows Mobile Extension SDK
Microsoft .NET Framework 4.7.2 Targeting Pack (ENU)
vs_BlendMsi
Visual C++ Library CRT ARM64 Appx Package
Entity Framework 6.2.0 Tools for Visual Studio 2017
Windows Phone SDK 8.0 Assemblies for Visual Studio 2019
ASUS AURA Display Component
Microsoft .NET Framework 4.7.1 SDK
Windows SDK for Windows Store Apps Tools
vs_clickoncebootstrappermsi
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Windows SDK Desktop Headers arm
Windows SDK Modern Versioned Developer Tools
ASUS(R) Intel(R) Extreme Tuning Utility
Microsoft .NET Framework 4.6.2 Targeting Pack (ENU)
.NET Core SDK 1.1.13 (x64)
Intel(R) Trusted Connect Service Client x86
Windows SDK Desktop Headers x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows SDK Facade Windows WinMD Versioned
ASUS Framework Service
Universal CRT Headers Libraries and Sources
icecap_collectionresourcesx64
AI Suite 3
Microsoft .NET Framework 4.7 Targeting Pack
Microsoft .NET Core SDK 2.1.602 (x64)
Universal General MIDI DLS Extension SDK
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
STAR WARS Jedi - Fallen Order™
STAR WARS Jedi: Fallen Order™ Deluxe Upgrade
ENE IO Driver
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Microsoft Visual C++ 2019 X86 Debug Runtime - 14.20.27508
Universal CRT Tools x86
Microsoft Garage Mouse without Borders
Windows SDK Desktop Libs x86
Visual C++ Library CRT Appx Resource Package
Windows SDK for Windows Store Apps Libs
Minecraft Launcher
Dragon Age™ II
vs_tipsmsi
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Visual C++ Library CRT Desktop Appx Package
WinRT Intellisense Desktop - Other Languages
WinRT Intellisense IoT - Other Languages
Windows Simulator
Windows SDK ARM Desktop Tools
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Intel(R) Chipset Device Software
vs_minshellmsires
Windows Desktop Extension SDK
Windows SDK
ASUS(R) Intel(R) Extreme Tuning Utility
vs_FileTracker_Singleton
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft .NET Framework 4.7.2 SDK
Microsoft .NET Framework 4.7 SDK
Windows Team Extension SDK Contracts
Microsoft Azure Storage Emulator - v5.9
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
SimCity™
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python Launcher
Windows SDK Modern Non-Versioned Developer Tools
vs_filehandler_x86
Vortex
7-Zip 19.00 (x64)
CCleaner
CPUID HWMonitor 1.40
CrystalDiskMark 6.0.2
Defraggler
Fantasy Grounds
Greenshot 1.2.10.6
Guild Wars 2
Logitech Gaming Software 9.02
Microsoft Azure Compute Emulator - v2.9.6
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Office 365 ProPlus - en-us
PPSSPP
Destiny 2
Batman: Arkham City GOTY
Tomb Raider
Batman™: Arkham Knight
Batman™: Arkham Origins
Fantasy Grounds
Fable Anniversary
FINAL FANTASY XIII
FINAL FANTASY XIII-2
Batman: Arkham Asylum GOTY Edition
Rise of the Tomb Raider
Call of Duty: WWII
Call of Duty: WWII - Multiplayer
The Elder Scrolls V: Skyrim Special Edition
NieR:Automata™
Portal 2
DRAGON BALL FighterZ
Crash Bandicoot™ N. Sane Trilogy
Shadow of the Tomb Raider
Spyro™ Reignited Trilogy
ASUS Aac_NBDT HAL
GALAX GAMER RGB
Microsoft Visual C++ 2005 Redistributable (x64)
IIS Express Application Compatibility Database for x64
ENE RGB HAL
Backup and Sync from Google
ASUS Keyboard HAL
Canon MP620 series MP Drivers
Microsoft Azure Compute Emulator - v2.9.6
ASUS Mouse HAL
Python 3.7.2 Documentation (64-bit)
IntelliTraceProfilerProxy
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.7.2 Tcl/Tk Support (64-bit)
Python 3.7.2 Test Suite (64-bit symbols)
IIS 10.0 Express
Microsoft .NET Core 1.1.12 - Host FX Resolver (x64)
Microsoft .NET Core 1.0.15 - Host FX Resolver (x64)
Python 3.7.2 Executables (64-bit)
Python 3.7.2 Utility Scripts (64-bit)
Intel(R) Management Engine Components
Microsoft .NET Core Runtime - 2.1.9 (x64)
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Windows App Certification Kit Native Components
.NET Core SDK 1.1.13 (x64)
Universal CRT Tools x64
Intel(R) Management Engine Driver
vs_Graphics_Singletonx64
icecap_collection_x64
Microsoft Command Line Utilities 15 for SQL Server
Intel(R) PRO/Wireless Driver
Python 3.7.2 Standard Library (64-bit symbols)
VS JIT Debugger
Logitech G HUB
Bonjour
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.20.27508
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
DiagnosticsHub_CollectionService
Active Directory Authentication Library for SQL Server
Kingston AURA DRAM Component
Apple Application Support (64-bit)
Microsoft Visual Studio Installer
Python 3.7.2 Executables (64-bit symbols)
Microsoft ASP.NET Core 2.1.9 Shared Framework (x64)
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
VS Script Debugging Common
Python 3.7.2 Core Interpreter (64-bit)
Microsoft System CLR Types for SQL Server 2019 CTP2.2
Microsoft ODBC Driver 17 for SQL Server
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft SQL Server 2016 LocalDB
Windows SDK DirectX x64 Remote
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Core 1.1.12 - Host (x64)
Intel® PROSet/Wireless WiFi Software
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft .NET Core Host - 2.1.9 (x64)
Microsoft .NET Core Host FX Resolver - 2.1.9 (x64)
Microsoft Web Deploy 4.0
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS AURA Display Component
Python 3.7.2 Tcl/Tk Support (64-bit symbols)
Application Verifier x64 External Package
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft .NET Core 1.1.12 - Runtime (x64)
ASUS AURA Odd Component
Python 3.7.2 Standard Library (64-bit)
ASUS MB Peripheral Products
Microsoft .NET Core 1.0.15 - Host (x64)
Python 3.7.2 Test Suite (64-bit)
Microsoft Azure Libraries for .NET – v2.9
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Python 3.7.2 Development Libraries (64-bit)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
ASUS AURA Motherboard HAL
Python 3.7.2 Core Interpreter (64-bit symbols)
Microsoft .NET Core SDK 2.1.602 (x64)
Python 3.7.2 pip Bootstrap (64-bit)
Patriot Viper RGB
Microsoft .NET Core 1.0.15 - Runtime (x64)
Microsoft Azure Authoring Tools - v2.9.6
ARMOURY CRATE Lite Service
Microsoft ASP.NET Core Module V2 for IIS Express
Intel(R) Management Engine Components
Microsoft ASP.NET Core Module for IIS Express


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003544
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009D0
C:\Program Files (x86)\ASUS\ASUS Ai Charger\AiChargerAP.exe 00004078
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000041F8
C:\Program Files (x86)\Dropbox\Client\94.4.384\QtWebEngineProcess.exe 000018AC
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000040EC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000038FC
C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\MousewithoutBordersHelper.exe 00000F08
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003570
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00003FF0
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 00003F2C
C:\Program Files\Google\Drive\googledrivesync.exe 00003D04
C:\Program Files\Greenshot\Greenshot.exe 000028C8
C:\Program Files\LGHUB\lghub.exe 000003FC
C:\Program Files\LGHUB\lghub_agent.exe 00003B28
C:\Program Files\LGHUB\logi_analytics_client.exe 0000067C
C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00003B3C
C:\Program Files\Logitech Gaming Software\LCore.exe 00003A78
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003440
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002488
C:\Program Files\WindowsApps\AppleInc.iTunes_12105.12.48001.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00003DFC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12003.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000012E4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003228
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001798
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001658
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20022.82.0_x64__8wekyb3d8bbwe\YourPhone.exe 000030AC
C:\WINDOWS\Explorer.EXE 000027F4
C:\WINDOWS\System32\svchost.exe 0000419C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002D18
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002B68
C:\WINDOWS\system32\ApplicationFrameHost.exe 000029B8
C:\WINDOWS\system32\DllHost.exe 00000E4C
C:\WINDOWS\system32\SettingSyncHost.exe 00002650
C:\WINDOWS\system32\conhost.exe 00003B44
C:\WINDOWS\system32\sihost.exe 000000C4
C:\WINDOWS\system32\svchost.exe 00001630
C:\WINDOWS\system32\taskhostw.exe 000027A4
C:\WINDOWS\system32\wbem\unsecapp.exe 00003CD0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003F5C
C:\Windows\System32\RtkAudUService64.exe 000039F8
C:\Windows\System32\RuntimeBroker.exe 00003B0C
C:\Windows\System32\SecurityHealthSystray.exe 00003934
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000380
C:\Windows\System32\smartscreen.exe 000036EC

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[mattw89]

Hey Rhaervis,

I just disabled everything I had that was enabled upon start up, but it's still erroring out. Here's the error message it gave me:

---------------------------
ファイナルファンタジーXIV
---------------------------
「ファイナルファンタジーXIV」でエラーが発生したため終了しました。
2020-03-26_13:14

dxgi.dll+1695D
dxgi.dll+16761
dxgi.dll+17C7C
dxgi.dll+59D6
dxgi.dll+57D1
dxgi.dll+578D
dxgi.dll+18C32
dxgi.dll+5C54D
---------------------------
OK
---------------------------

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Check for all (including optional) updates for Windows and install them

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[mattw89]

Hey Rhaervis,

No changes to the device between when it worked and now, besides Windows Updates. As far as your suggestions:

1) My temps are all in good ranges, and I have removed my gpu overclock that I had (but I do still have MSI Afterburner installed and running, for a custom fan curve to help with temps). No blocks, and I blow out any dust fairly regularly.
2) I've tried to play with no other programs running, like Discord or anything like that. I haven't tried with MSI Afterburner off, but I can try that now.
3) I've done all this based on other posts I've seen, but no luck there.
4) I've done that with everything except my mouse and keyboard.
5) Windows is fully up to date unless they've released on in the last 24 hours.

Thanks,

Matt

[mattw89]

Hey Rhaerivs,

So, I just stopped MSI Afterburner from running completely, restarted, and I'm still getting the same error from the game.

Thanks,

Matt

[mattw89]

Hey Rhaervis,

I still don't actually know what the issue was, but I decided to try creating a new partition and instance of Windows, and the game worked just fine there. I also noticed something weird where, when trying to install a past gpu driver that I know the game worked on, it wouldn't install because 'my version of Windows was not compatible', but I'm on Windows 10 Pro, so something with my install of Windows must have gotten corrupted. I have since reinstalled Windows on my main partition and have the game up and running.