3.25 Update Crashes the PC With a BSOD

[Undeadfire]

What happens is it goes through a Version Check, Updates then shortly after Blue screen of death PC error. Tried re-install, BSOD. Full delete with a new install, BSOD. I absolutely do not know what to do, this update is completely broken to run. After trying to start the launcher again, anything from Internet Resets, PC resets it pops up with Unable to complete version check error.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Undeadfire]

Hi, yes basically. Only basic normal essentials including discord, shall I try safe mode? Discord is just a gamer chat room like Whatsapp.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Hilbl\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F4l
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18773.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.432GB SYSTEM_FREEDISC_SPACE 220.985GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.519GB SYSTEM_FREEDISC_SPACE 2304.441GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8170.611 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/24/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (3- Astro A50 Game)
SYSTEM_SOUND_DEVICE_ID {BD91DC33-C027-4FE4-8BDD-6C9B69B6EF0E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (3- Astro A50 Voice)
SYSTEM_SOUND_DEVICE_ID {23CC5AFF-E5EE-4AE3-BE78-4A854C26A5C9}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {BD55252A-3EF2-4E9D-8111-FCF50D5BAE71}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2016 00:00:00
SYSTEM_SOUND Speakers (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {C7CE67F3-4C8B-473C-A020-B6CBCAEAFAF3}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2016 00:00:00
SYSTEM_SOUND Headset Earphone (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {D4577BF0-1D62-4CF9-BBFF-535BDF87B317}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCEEE860-9C1D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair IRONCLAW RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCEF0F70-9C1D-11E9-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR IRONCLAW RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCEF3680-9C1D-11E9-8003444553540000}
SYSTEM_INPUT_NAME Corsair IRONCLAW RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCEF3680-9C1D-11E9-8004444553540000}
SYSTEM_INPUT_NAME Corsair IRONCLAW RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F405A140-554A-11E7-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F405C850-554A-11E7-8006444553540000}
SYSTEM_INPUT_NAME Corsair K70 LUX RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F4061670-554A-11E7-8009444553540000}
SYSTEM_INPUT_NAME Astro A50
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6E8EA930-554F-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F405EF60-554A-11E7-8007444553540000}
SYSTEM_INPUT_NAME Corsair K70 LUX RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D79AD960-56D2-11E7-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {F405EF60-554A-11E7-8008444553540000}
SYSTEM_INPUT_NAME Corsair K70 LUX RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
3.25 Update Crashes the PC With a BSOD - Google Chrome
Xbox Console Companion
Xbox Console Companion
Microsoft Text Input Application
@Syl - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Blizzard App
FF Logs Uploader
Google Chrome
OBS Studio
Origin
Overwatch
Overwatch Test
PCSX2 - Playstation 2 Emulator
RPG Maker VX RTP
SpeedFan (remove only)
StarCraft II
Steam
WinRAR 5.40 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
C&C:Online
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
XSplit Broadcaster
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Command & Conquer™ 3 Tiberium Wars and Kane's Wrath
ASUS PCE-AC68 WLAN Card Driver
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Microsoft SQL Server Compact 3.5 SP2 ENU
Command & Conquer™ Red Alert™ 3 and Uprising
Sound Blaster Recon3Di Extras
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Adobe AIR
FFXISwitchMon
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
XCom Long War EW Mod version 1.0
Avira Safe Shopping
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
LOOT version 0.14.6
ASTRO Command Center
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
FF Logs Uploader
Sound Blaster Recon3Di
Futuremark SystemInfo
CORSAIR iCUE Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Thunderbolt(TM) Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.11.6
Nexus Mod Manager
Clownfish Voice Changer
Eden Server
Intel(R) Network Connections 21.1.29.0
Destiny 2
XCOM: Enemy Unknown
Saints Row IV
FINAL FANTASY® XI: Ultimate Collection Seekers Edition ROW
The Last Remnant
XCOM 2
FINAL FANTASY XIII
FINAL FANTASY XIII-2
FINAL FANTASY X/X-2 HD Remaster
Skyrim Script Extender (SKSE)
FINAL FANTASY IX
FINAL FANTASY VII
FINAL FANTASY VIII
Portal
Paladins
Portal 2
Soundpad
The Elder Scrolls V: Skyrim
Temtem
Supreme Commander
Supreme Commander: Forged Alliance
VLC media player
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Network Connections 21.1.29.0
Update for Windows 10 for x64-based Systems (KB4023057)
Malwarebytes version 4.1.0.56
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual Studio Installer
FF Logs Uploader 4.4.3
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 432.00
NVIDIA Graphics Driver 432.00
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
DisplayDriverAnalyzer
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Rapid Storage Technology


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 00002BB4
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\CTJckCfg.exe 00002AF0
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe 000029B0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000325C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001BC0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000035E4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000022C0
C:\Program Files (x86)\Steam\steam.exe 000026B0
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000019B8
C:\Program Files\WindowsApps\AppleInc.iTunes_12105.12.48001.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000027CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002060
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001ED8
C:\Program Files\WindowsApps\Microsoft.XboxApp_48.62.6002.0_x64__8wekyb3d8bbwe\XboxApp.exe 00000A28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20022.82.0_x64__8wekyb3d8bbwe\YourPhone.exe 000020C0
C:\Users\Hilbl\AppData\Local\Discord\app-0.0.306\Discord.exe 00002C80
C:\Users\Hilbl\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002614
C:\WINDOWS\Explorer.EXE 000015AC
C:\WINDOWS\System32\svchost.exe 000020C8
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000007BC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001ADC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029CC
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000308C
C:\WINDOWS\system32\DllHost.exe 000002A0
C:\WINDOWS\system32\SettingSyncHost.exe 00001F48
C:\WINDOWS\system32\sihost.exe 00000B08
C:\WINDOWS\system32\svchost.exe 00001434
C:\WINDOWS\system32\taskhostw.exe 00000DA8
C:\Windows\System32\RuntimeBroker.exe 000024A0
C:\Windows\System32\SecurityHealthSystray.exe 0000259C
C:\Windows\System32\smartscreen.exe 000033E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001858

[Undeadfire]

Excuse the title thread, I meant 5.25.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update/reinstall graphics drivers to the most current version.

We would also like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Undeadfire]

I am trying a system restore to see if it will solve the issue, will report later

[Undeadfire]

@Rhaervis The issue has been fixed and I am back online. Powershell discovered corrupted files and fixed them, and I tried the Task Manager turn off all on start up. You can lock this now, thank you.

[Dynratygus]

Thank you for the update.

Undeadfire, I am glad that that you were able to resolve the issue . In the event you experience anymore issues with Final Fantasy XIV, please post again in the Technical Support Forums.

This thread will be moved to the 'Support Center Resolved'.