Game closes itself after selecting character

[Ysraphel]

And now, when doing Shadowbringers MSQ with another character I got this: https://cdn.discordapp.com/attachmen...crasherror.png

I wonder for how long this 5.2 patch will further ruin my account. I cannot play any of my two characters anymore.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

What have you tried so far in order to try and alleviate this issue?

Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ysraphel]

This started to happen after patching to 5.2, at the release day!
I've reinstalled 2 times and it worked, but later crashed again on different points of the game, to the point where the game crashed when trying to log in with any character


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\andra\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS GL10CS.306
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8115.727MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13491.727MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.190GB SYSTEM_FREEDISC_SPACE 46.903GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 780.130GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.875GB SYSTEM_FREEDISC_SPACE 156.734GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4057.863 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_e19547a780f7efda\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_e19547a780f7efda\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_e19547a780f7efda\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_e19547a780f7efda\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {76727F8F-DA16-416F-A9F7-59567A1936D0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8639
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/19/2019 00:00:00
SYSTEM_SOUND VG255 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D9345131-F354-48B2-88FB-D48A3E576524}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42E96280-72B1-11E9-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD9AF1F0-053B-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42F34D90-72B1-11E9-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD9C2A70-053B-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game closes itself after selecting character - Reply to Topic - Mozilla Firefox
#������screenshots - Discord
People
People
Microsoft Text Input Application
Mail
Inbox - Outlook ‎- Mail
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Battle.net
GameFirst V
Adobe Bridge 2020
Adobe Bridge 2019
Adobe Lightroom
NC Launcher 2
Overwatch
Adobe Photoshop CC 2019
Adobe Photoshop 2020
Samsung Portable SSD Software
Steam
The Elder Scrolls Online
AURA Service
ASUS Mouse HAL
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel® PROSet/Wireless Software
McAfee WebAdvisor
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS Keyboard HAL
ASUS GiftBox Service
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
GameFirst V
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
ASUS AURA Headset Component
ASUS Framework Service
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
AURA Service
ASUS MB Peripheral Products
Microsoft VC++ redistributables repacked.
ASUS Update Helper
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Display Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
ASUS Hello
XSplit Gamecaster
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
ASUS Aac_NBDT HAL
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Live! Cam Sync HD VF0770 Driver (1.00.07.00)
Mozilla Firefox 74.0.1 (x64 en-GB)
Mozilla Maintenance Service
SMITE
Outlast 2
VRChat
Devil May Cry 5
ARMOURY CRATE Service
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel® PROSet/Wireless WiFi Software
Intel(R) Management Engine Components
Update for Windows 10 for x64-based Systems (KB4480730)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Intel(R) Serial IO
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel® Optane™ Pinning Explorer Extensions
Intel(R) Serial IO
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS MB Peripheral Products
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS GiftBox Service\GiftBox.Agent.exe 0000C9F0
C:\Program Files (x86)\ASUS\ASUS Hello\ASUSHelloBG.exe 00002F7C
C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 0000A59C
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe 00002D18
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ShareFromArmouryIII\Mouse\ROG STRIX CARRY\P508PowerAgent.exe 0000202C
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 00004610
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002E8C
C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe 00002280
C:\Program Files\McAfee\WebAdvisor\BrowserHost.exe 00008D00
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 000047DC
C:\Program Files\Mozilla Firefox\firefox.exe 0000D010
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004D98
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002BB4
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00005034
C:\Program Files\WindowsApps\B9ECED6F.ASUSKeyboardHotkeys_1.0.12.0_x86__qmba6cd70vzyy\ATK Package\HControl.exe 00004E6C
C:\Program Files\WindowsApps\Microsoft.People_10.1909.10841.0_x64__8wekyb3d8bbwe\PeopleApp.exe 0000B0F0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004CFC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12003.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002C5C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBar.exe 00004E70
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 0000532C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00007BCC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20022.82.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001CE8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20022.82.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00008B9C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00006088
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxTsr.exe 00006360
C:\ProgramData\Samsung Apps\Portable SSD\SamsungPortableSSDMon.exe 0000278C
C:\Users\andra\AppData\Local\Discord\app-0.0.306\Discord.exe 00005914
C:\WINDOWS\Explorer.EXE 000018B8
C:\WINDOWS\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_30ffacb41f78f352\ATKOSD2.exe 000061E8
C:\WINDOWS\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_30ffacb41f78f352\AsMonStartupTask64.exe 00003DA0
C:\WINDOWS\System32\svchost.exe 00006050
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000077D4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004578
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001620
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00006638
C:\WINDOWS\system32\ApplicationFrameHost.exe 00005770
C:\WINDOWS\system32\DllHost.exe 00004734
C:\WINDOWS\system32\SearchFilterHost.exe 0000B788
C:\WINDOWS\system32\SettingSyncHost.exe 00002C88
C:\WINDOWS\system32\conhost.exe 00008644
C:\WINDOWS\system32\ctfmon.exe 00003DB8
C:\WINDOWS\system32\sihost.exe 00001678
C:\WINDOWS\system32\svchost.exe 00003774
C:\WINDOWS\system32\taskhostw.exe 00000ED0
C:\WINDOWS\system32\wbem\unsecapp.exe 00003F2C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000089B4
C:\Windows\System32\CompPkgSrv.exe 00008D64
C:\Windows\System32\RtkAudUService64.exe 00000238
C:\Windows\System32\RuntimeBroker.exe 0000B07C
C:\Windows\System32\SecurityHealthSystray.exe 00004BC0
C:\Windows\System32\smartscreen.exe 00005A44
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00004008
C:\Windows\V0770Mon.exe 00004A5C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005074
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000170C