Suffering lag while in dungeons or any multiplayer content

[KingDanteu]

I have DSL with extremely bad upload. Is there an option to change the packet size or frequency at which packets are delivered to the server or is there an option with people with less than stellar internet to play without so much lag? Trying to tank dungeons right now is pretty much impossible.

PC specs are:
4790k
gtx 980ti
16 gigs of ram

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, there is no way to change the speed or quantity of information needed for the game. However, the connection you are using should be adequate for the game. Are you using a wireless connection, or do you have your PC connected tot he router via an Ethernet cable?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KingDanteu]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, there is no way to change the speed or quantity of information needed for the game. However, the connection you are using should be adequate for the game. Are you using a wireless connection, or do you have your PC connected tot he router via an Ethernet cable?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm physically connected to my router. My ping times to the server boarders 200 ms+ on average, the lowest I've seen it go was 90 ms. Maybe the servers are just under "heavy load" due to the outbreak but it's been like this since before quarantines so I don't know. Pinging other game servers gives me about 30 ms so it's really weird that the final fantasy servers are so much higher.

https://arrstatus.com/

I used that website to ping the server addresses if it's accurate.

[Einmimiria]

Thank you for the reply KingDanteu.

When you pinged the server, did you try a trace route? If so, can you provide the trace route in your next response?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KingDanteu]

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms <1 ms <1 ms dslrouter.attlocal.net [192.168.1.254]
2 * * * Request timed out.
3 15 ms 16 ms 16 ms 70.159.223.77
4 16 ms 16 ms 15 ms 12.81.99.60
5 17 ms * 16 ms 12.83.24.60
6 16 ms 16 ms 16 ms 12.81.36.2
7 19 ms 18 ms * 12.81.105.102
8 16 ms 15 ms 16 ms 12.81.16.55
9 17 ms 17 ms * 74.175.192.66
10 78 ms 81 ms 77 ms cr1.attga.ip.att.net [12.122.141.186]
11 57 ms 59 ms * cr85.attga.ip.att.net [12.122.141.6]
12 17 ms 18 ms 17 ms 12.122.29.181
13 28 ms 22 ms * 12.122.29.182
14 20 ms 23 ms 22 ms cr1.attga.ip.att.net [12.122.141.5]
15 27 ms 23 ms * 12.122.141.233
16 24 ms 22 ms 20 ms 192.205.36.158
17 23 ms 21 ms * ae-16.r22.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
18 43 ms 45 ms 42 ms ae-4.r25.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
19 142 ms 138 ms 139 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
20 86 ms * 85 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
21 * 85 ms 85 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
22 88 ms 85 ms 87 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
23 81 ms 80 ms * 204.2.229.234
24 124 ms 126 ms 126 ms 204.2.229.10

Trace complete.

The lag is so bad that I can't give people commendations or even see bosses die I just have to wait for it to stop.

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[KingDanteu]

My router is on DMZ mode allowing unrestricted access to all ports, I also have no software firewall enabled. As for all those steps my settings were already that.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.