Cool how do you propose they deal with the abusers of this system? Also how much money would it take to hire more people to deal with this new support feature?
People will abuse anything they think they can, a easy report feature will absolutely be abused by very petty people, lost a roll instant report, don't like someone glam fast report, someone name is inappropriate to you report button, rather the current deterrent that is the long report feature form.
Going through these new report system is going to take time and money and SE seem to want to give the FFXIV staff the least amount possible, these reports cannot be automated for the potential abusers outlined above so someone is going to have to be hired or work extra to do this.
This is all from someone who has to take a psn photo of their names just to write the report up whenever they come across these cheaters and would love an easier way to do it, but every solution has negative implications and SE are stingy with FFXIV which is not a great combo especially when technically the current system is working albeit slowly (too slowly personally).