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  1. #1
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (1)

  2. #2
    Player
    GenDiamond's Avatar
    Join Date
    Apr 2020
    Posts
    4
    Character
    Joline Diamond
    World
    Leviathan
    Main Class
    Gladiator Lv 80
    Thanks for the response!

    This occurs regardless if Final Fantasy XIV is the only program running or not. During the launch process the Launcher screen goes grey and I am unable to do anything with the launcher. Upon attempting the launcher it goes: Grey screen launcher, and the aforementioned script error.

    I looked at other similar script errors and tried those solutions but what it looks like is that it's not the Launchers problem communicating with Internet explorer but something else.

    If I am able to get to the launcher I will provide a system report
    (0)

  3. #3
    Player
    Canadane's Avatar
    Join Date
    Jul 2011
    Location
    Limsa Lominsa
    Posts
    7,466
    Character
    King Canadane
    World
    Hyperion
    Main Class
    Sage Lv 100
    Quote Originally Posted by GenDiamond View Post
    If I am able to get to the launcher I will provide a system report
    While I don't know off the top of my head what could be causing your issue, perhaps I can help with this one.
    You can actually get the system report SE tech support likes to see without needing the game launcher.
    In the folder you've installed the game to, (for windows this would default be C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\) there's the boot folder.
    From there just run ffxivsysinfo64.exe and it'll generate your report for you!

    Good luck.
    (1)

    http://king.canadane.com