Script Error during Launcher

[GenDiamond]

When launching FF14 I get the following script error

Line: 0

Char: 0

Error: Script Error

Code: 0

URL: https//qdatasales.com/scripts/Pt8cY8Qvgbs5.js

I have Updated IE, Lowered Security settings, Reinstalled the client and tried compatibility mode as well as running as administrator.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[GenDiamond]

Thanks for the response!

This occurs regardless if Final Fantasy XIV is the only program running or not. During the launch process the Launcher screen goes grey and I am unable to do anything with the launcher. Upon attempting the launcher it goes: Grey screen launcher, and the aforementioned script error.

I looked at other similar script errors and tried those solutions but what it looks like is that it's not the Launchers problem communicating with Internet explorer but something else.

If I am able to get to the launcher I will provide a system report

[Canadane]

If I am able to get to the launcher I will provide a system report

While I don't know off the top of my head what could be causing your issue, perhaps I can help with this one.
You can actually get the system report SE tech support likes to see without needing the game launcher.
In the folder you've installed the game to, (for windows this would default be C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\) there's the boot folder.
From there just run ffxivsysinfo64.exe and it'll generate your report for you!

Good luck.

[Dynratygus]

Good morning and thank you for the reply.

GenDiamond, have you tried resetting your router or connecting directly to it?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[GenDiamond]

A Link to my FFXIV sysinfo64 https://textuploader.com/141xb

I have tried resetting my router and have tried both a wired and wireless connection.

[GenDiamond]

Edit: I am able to get the launcher to work every once in a while it appears?

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.