Friend bought Starter and Shadowbringer PC download Code not working

[ApexJack]

My friend bought the game yesterday night. The code it gave him for the Starter and Shadowbringer is not Working is anyone else having or had this problem? He tried several times to put it and so did I. It Keeps popping up with an error code at the end of the proses. So he bought the game again thinking that it was the game code its self still didn't work.

The error code was i2501.

Any help would be great

Thank you

[Odstarva]

You're asking in the wrong place, young Lalafell.

You want to head to the support page and file a ticket there.

https://support.na.square-enix.com/f...78601&ret=main


If the information there doesn't help, use the request further assistance below.

It'd be best if your friend was the one doing this. I'm afraid support won't fix his issue if it's not coming directly form the account having the issue.

[Alestorm]

According to a quick google search it looks like it might be an issue with the card he's using:

Square Enix Payment Error i2501. The error code 'i2501' occurs when processing a payment in Square Enix gaming platform. ... This error is an indication that you have entered incorrect payment information which may cause the financial institution of the card to reject the payment method.