Results 1 to 3 of 3
  1. #1
    Player
    ApexJack's Avatar
    Join Date
    Apr 2020
    Posts
    1
    Character
    Apex Jack
    World
    Lich
    Main Class
    Arcanist Lv 23

    Friend bought Starter and Shadowbringer PC download Code not working

    My friend bought the game yesterday night. The code it gave him for the Starter and Shadowbringer is not Working is anyone else having or had this problem? He tried several times to put it and so did I. It Keeps popping up with an error code at the end of the proses. So he bought the game again thinking that it was the game code its self still didn't work.

    The error code was i2501.

    Any help would be great

    Thank you
    (0)

  2. #2
    Player
    Odstarva's Avatar
    Join Date
    Mar 2015
    Location
    Ilsabard
    Posts
    606
    Character
    Sophia Ladislava
    World
    Twintania
    Main Class
    Dark Knight Lv 100
    You're asking in the wrong place, young Lalafell.

    You want to head to the support page and file a ticket there.

    https://support.na.square-enix.com/f...78601&ret=main


    If the information there doesn't help, use the request further assistance below.

    It'd be best if your friend was the one doing this. I'm afraid support won't fix his issue if it's not coming directly form the account having the issue.
    (0)
    "You have a heart of gold. Don't let them take it from you!"

  3. #3
    Player
    Alestorm's Avatar
    Join Date
    Mar 2016
    Posts
    1,085
    Character
    Oraina Fhey
    World
    Coeurl
    Main Class
    Red Mage Lv 90
    According to a quick google search it looks like it might be an issue with the card he's using:

    Square Enix Payment Error i2501. The error code 'i2501' occurs when processing a payment in Square Enix gaming platform. ... This error is an indication that you have entered incorrect payment information which may cause the financial institution of the card to reject the payment method.
    (0)