Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately, we are unable to assist with the issue you are describing in the Technical Support Forum. In order to receive the proper support, please contact the North American Support Center. o assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’.

Good luck with your adventures through Eorzea!