Issues Opening the Launcher (Mac)

[ScruffyGoatDrago]

Hello. I have tried multiple times of re-installing the game and updating my computer to try and get this to work, but nothing seems to work. These are my MacBook Pro specs:

Model Name: MacBook Pro
Model Identifier: MacBookPro11,5
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 197.0.0.0.0
SMC Version (system): 2.30f2
Serial Number (system): C02RN355G8WP
Hardware UUID: 8373CAA5-47B7-5FD9-8BE8-A099654DA597

And here is a link to the message I get when the launcher tries to open.
https://imgur.com/a/b3WhR1r

And when I hit "Show Details" This is what it comes up with.


Unhandled exception: page fault on read access to 0x20d66e75 in 64-bit code (0x000000004e409525).
Register dump:
rip:000000004e409525 rsp:000000000023aff0 rbp:000000000023b050 eflags:00010206 ( R- -- I - -P- )
rax:0000000000000003 rbx:00000000009c0000 rcx:00000000bfda0000 rdx:000000000023b0b0
rsi:0000000000edb6b1 rdi:00000000009c0000 r8:0000000070747468 r9:000000004e41b160 r10:00000000000000e9
r11:00000000000000da r12:0000000000000004 r13:00000000bfdae953 r14:0000000000000085 r15:0000000020d66e69
Stack dump:
0x000000000023aff0: 0000000000000086 0000000000000087
0x000000000023b000: 0000000000000088 0000000000000089
0x000000000023b010: 000000000000008a 000000000000008b
0x000000000023b020: 000000000023b0b0 000000000007a930
0x000000000023b030: 0000000000edc480 0000000000000000
0x000000000023b040: 0000000000edcf30 00000000000098d7
0x000000000023b050: 000000000023b2a0 000000004e40be70
0x000000000023b060: 0000000000000000 0000000000000000
0x000000000023b070: 0000000000000000 0000000000000000
0x000000000023b080: 0000000fffffffe8 0000000000edb718
0x000000000023b090: 000000000023b1c0 000000007bc53d68
0x000000000023b0a0: 0000000000000000 000000000007a930
Backtrace:
=>0 0x000000004e409525 (0x000000000023b050)
0x000000004e409525: movl 0x000000000000000c(%r15),%r8d
Modules:
Module Address Debug info Name (65 modules)
PE 10b0000- 12ee000 Deferred nss3
PE 4ada0000- 4ada3000 Deferred wow64cpu
PE 4adb0000- 4adb5000 Deferred version
PE 4add0000- 4add4000 Deferred api-ms-win-core-synch-l1-2-0
PE 4adf0000- 4adf4000 Deferred api-ms-win-core-fibers-l1-1-1
PE 4b5f0000- 4b5f7000 Deferred winevulkan
PE 4c1d0000- 4c1d5000 Deferred shcore
PE 4c3d0000- 4c3dd000 Deferred mpr
PE 4c750000- 4c755000 Deferred schannel
PE 4c760000- 4c765000 Deferred rsaenh
PE 4c8d0000- 4c8d6000 Deferred iphlpapi
PE 4d070000- 4d075000 Deferred dxgi
PE 4d150000- 4d240000 Deferred user32
PE 4d390000- 4d39c000 Deferred gdi32
PE 4d500000- 4d50b000 Deferred advapi32
PE 4d580000- 4d593000 Deferred urlmon
PE 4d630000- 4d65c000 Deferred ole32
PE 4d7a0000- 4d7ab000 Deferred rpcrt4
PE 4d830000- 4d83d000 Deferred oleaut32
PE 4d980000- 4e257000 Deferred shell32
PE 4e350000- 4e35f000 Deferred shlwapi
PE 4e3d0000- 4e3f0000 Deferred wininet
PE 4e450000- 4e456000 Deferred ws2_32
PE 4e490000- 4e50a000 Deferred winmm
PE 4e550000- 4e557000 Deferred winhttp
PE 4e580000- 4e586000 Deferred jsproxy
PE 4e630000- 4e636000 Deferred imm32
PE 4e660000- 4e667000 Deferred winemac
PE 4ebd0000- 4ebd4000 Deferred api-ms-win-core-localization-l1-2-1
PE 4ebe0000- 4ebe4000 Deferred api-ms-win-core-sysinfo-l1-2-1
PE 4ed70000- 4ed74000 Deferred api-ms-win-appmodel-runtime-l1-1-1
PE 4ed80000- 4ed84000 Deferred atlthunk
PE 4ed90000- 4edb5000 Deferred ieframe
PE 4ee20000- 4ee73000 Deferred comctl32
PE 4ef60000- 4ef64000 Deferred usp10
PE 4efa0000- 4efb2000 Deferred mshtml
PE 4f190000- 4f1a0000 Deferred msvcrt
PE 4f260000- 4f267000 Deferred wsock32
PE 4f280000- 4f325000 Deferred comdlg32
PE 4f370000- 4f37d000 Deferred winspool
PE 4f3b0000- 4f3b4000 Deferred msimg32
PE 4f3d0000- 4f3d7000 Deferred netapi32
PE 4f400000- 4f405000 Deferred psapi
PE 4f410000- 4f415000 Deferred rasapi32
PE 4f430000- 4f434000 Deferred rasdlg
PE 4f440000- 4f444000 Deferred secur32
PE 4f480000- 4f497000 Deferred setupapi
PE 4f4f0000- 4f4f4000 Deferred userenv
PE 4f510000- 4f515000 Deferred uxtheme
PE 4f540000- 4f546000 Deferred wintrust
PE 4f580000- 4f5c5000 Deferred crypt32
PE 4f660000- 4f665000 Deferred bcrypt
PE 4f680000- 4f689000 Deferred wineps
PE 4f6f0000- 4f6f4000 Deferred kerberos
PE 4f920000- 4f925000 Deferred dwmapi
PE 4f940000- 4f946000 Deferred dnsapi
PE 4fa60000- 4fa65000 Deferred msctf
PE 4fa90000- 4fab3000 Deferred jscript
PE 65fc0000- 660aa000 Deferred mozglue
PE 69c40000- 6dcd6000 Deferred xul
PE 70880000- 70963000 Deferred lgpllibs
PE 7b410000- 7b5cf000 Deferred kernel32
PE 7bc20000- 7bc33000 Deferred ntdll
ELF 7c400000- 7c404000 Deferred <wine-loader>
PE 140000000- 140b97000 Deferred ffxivlauncher64
Threads:
process tid prio (all id:s are in hex)
00000008 winewrapper.exe
00000009 0
0000000c services.exe
00000036 0
00000022 0
0000001f 0
0000001a 0
00000016 0
00000011 0
0000000e 0
0000000d 0
0000000f winedevice.exe
00000017 0
00000015 0
00000014 0
00000010 0
00000018 plugplay.exe
0000001c 0
0000001b 0
00000019 0
0000001d winedevice.exe
00000024 0
00000023 0
00000021 0
00000020 0
0000001e 0
00000025 explorer.exe
00000029 0
00000028 0
00000027 0
00000026 0
00000030 (D) C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
00000066 0
00000065 -1
00000064 0
00000063 0
00000062 0
00000061 0
00000060 0
0000005f 0
0000005e 0
0000005d 0
0000005c 0
0000005b 0
0000005a 0
00000059 0
00000058 0
00000057 0
00000056 0
00000055 0
00000054 0
00000053 0
00000052 0
00000051 -1
00000050 -1
0000004f 0
0000004e 0
0000004d 0
0000004c 0
0000004b 0
0000004a 0
00000049 0
00000048 0
00000047 0
00000046 0
00000045 0
00000044 0
00000043 0
00000042 0
00000041 0
00000040 0
0000003f 0
00000032 0
00000031 0 <==
00000034 rpcss.exe
0000003c 0
0000003b 0
0000003a 0
00000039 0
00000038 0
00000035 0
System information:
Wine build: wine-4.0-7860-g83eb87b6402
Platform: x86_64
Version: Windows 7
Host system: Darwin
Host version: 19.4.0

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Is this the first time you've attempted to play the game on this device? Do you recall anything changing/updating on your Mac that coincides with this?

What have you tried so far in order to alleviate this error?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ScruffyGoatDrago]

This started happening Monday March 16th, 2020 and I did not have any updates go through to my knowledge. The game was working fine earlier that day, but when I tried logging in around 9 PM that message came up. This is the first time this has happened on this computer. I normally play other games on my MacBook so I know that not all of my games are affected.

I have tried re-installing the game various times, Updating my MacBook OS, Checking for Safari updates, And clearing my Safari history and cache.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What Mac OS is currently installed? Also, when re-installing the game, do you delete everything FINAL FANTASY XIV-related off the MacBook before re-installing?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ScruffyGoatDrago]

Currently I have Catalina as my OS. And when I recently re-installed the game, I found the Final Fantasy XIV folder and deleted it and tried re-installing it. It still gives me the same issues.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately, we are unable to assist with the issue you are describing in the Technical Support Forum. In order to receive the proper support, please contact the North American Support Center. o assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’.

Good luck with your adventures through Eorzea!