Results 1 to 8 of 8
  1. #1
    Player
    chromium2439's Avatar
    Join Date
    Mar 2020
    Posts
    8
    Character
    Tomoe Gozen
    World
    Shinryu
    Main Class
    Lancer Lv 63

    Terrible custom support

    I am having trouble transferring my character to other servers. I wrote to the custom support yet all I got is canned mail and ask people to come here.

    Well it seems the custom support expects helpers to do their job for them. It got worse when my post is transferred to general, where I don't expect any staff would come and help solving he problem and I can't even reply since this:

    "New forum post cannot be made due to either you have reached to your daily limit or your main character's level is not high enough."

    At this point I might need to consider playing other games. The playerbase is large enough to lose another new player anyway.

    And yeah I know this is the wrong place to post this. Blame SE since there is not even a place to post custom support feedback for me.
    (0)

  2. #2
    Player
    EveK's Avatar
    Join Date
    Apr 2012
    Posts
    684
    Character
    Eve Knight
    World
    Balmung
    Main Class
    Paladin Lv 100
    We can't help unless you tell us more than "having trouble transferring my character to other servers." What happens when you try?

    As for where to complain about support, that would be here:
    https://forum.square-enix.com/ffxiv/forums/665
    (1)

  3. #3
    Player
    chromium2439's Avatar
    Join Date
    Mar 2020
    Posts
    8
    Character
    Tomoe Gozen
    World
    Shinryu
    Main Class
    Lancer Lv 63
    I went in detail in another post and tried everything before even post it, and yes people tried to give me suggestion which I've already tried.

    Thanks for giving me the link yet it is same old "New forum post cannot be made due to either you have reached to your daily limit or your main character's level is not high enough.", so I posted in here. Right now the only thing.

    Right now what I really need is a customer support staff not some email bot to reply my mail.
    (0)

  4. #4
    Player
    Mirassou's Avatar
    Join Date
    Aug 2013
    Posts
    110
    Character
    Emma Swann
    World
    Gilgamesh
    Main Class
    Bard Lv 37
    This is going on right now, might be relevant to your situation:

    COVID-19 Update: Temporary Closure of Customer Support (Mar. 20)

    https://forum.square-enix.com/ffxiv/...-%28Mar.-20%29
    (1)
    Last edited by Mirassou; 03-31-2020 at 11:50 AM.

  5. #5
    Player
    Stepjam's Avatar
    Join Date
    Jul 2019
    Posts
    1,203
    Character
    Gabriel Morgan
    World
    Adamantoise
    Main Class
    Dark Knight Lv 100
    You realize that customer service is closed right now? Little thing called the coronavirus going on and all
    (0)

  6. #6
    Player
    chromium2439's Avatar
    Join Date
    Mar 2020
    Posts
    8
    Character
    Tomoe Gozen
    World
    Shinryu
    Main Class
    Lancer Lv 63
    oh I see, thanks.
    (0)

  7. #7
    Player
    Tyssyn's Avatar
    Join Date
    Feb 2018
    Location
    Gridania
    Posts
    284
    Character
    Tyss Kaatapoh
    World
    Brynhildr
    Main Class
    Summoner Lv 90
    Also, how old is your character? How many days ago did you create it? If it is under 90 days, you can't transfer. If you haven't done much with the character, it might be better to just create a new one on the server you want to transfer to.
    (1)

  8. #8
    Player
    MitsukiKimura's Avatar
    Join Date
    Aug 2019
    Location
    Malboro
    Posts
    644
    Character
    Mitsuki Akiyumi
    World
    Malboro
    Main Class
    Reaper Lv 100
    Due to the world pandemic, customer support is very limited or closed at the moment. Mog station usually gives you a reason as to why you cannot transfer your character in the description listed before trying to complete the transfer. If you have further questions, feel free to post them.
    (0)