Results 1 to 8 of 8
  1. #1
    Player
    Chase_Tribal's Avatar
    Join Date
    Dec 2013
    Posts
    29
    Character
    Peter Rabbit
    World
    Marilith
    Main Class
    Bard Lv 90

    An unexpected error has occured. Exiting FINAL FANTASY XIV. 2020-03-26_11:14

    Hello,

    I keep getting an error every time I try to login with my main character. This started after I joined an alliance roullette and was loading into the roullette and crashed. Ever since I get this error message after it tries to login my character. Please help fix this! Any help is appreciated.

    I would like to post a screenshot of the message that I get, but I don't know how to attach a picture to this thread.
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    If you are having trouble attaching a screenshot, you can try posting a link to a public photo-sharing website.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    So_1nTenSe's Avatar
    Join Date
    Apr 2020
    Posts
    3
    Character
    Akamas Kashyma
    World
    Spriggan
    Main Class
    Pugilist Lv 11
    Hello,
    Same issue here, can't login with my character anymore.
    The error occurs after selecting the character, in the loading screen.
    Last thing I did is talking to the lifter in Ul'dah, after a 3h session without issue.

    Here is a screenshot of the error : https://ibb.co/s6NPzPC

    Can you please help ?

    System infos :



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Matthieu\Documents
    FINAL FANTASY XIV ONLINE E:\FF14\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Professionnel N 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS A.20
    SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
    SYSTEM_MEMORY 16285.473MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 32570.945MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 70.467GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 976.547GB SYSTEM_FREEDISC_SPACE 17.499GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 886.453GB SYSTEM_FREEDISC_SPACE 14.881GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8142.736 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/3/2020 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8142.736 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/3/2020 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 8270 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7262
    SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Haut-parleurs (Logitech G933 Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {C14567EE-3B5E-455F-AE50-1F5DAF978258}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
    SYSTEM_SOUND VS278 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2BD8B22E-7D00-457D-ABC5-605F0DA13EA6}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
    SYSTEM_SOUND Haut-parleurs (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID {9CED3400-1935-48C6-ABF7-B90605896061}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
    SYSTEM_SOUND Audio numérique (SPDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {B0D3198B-C53E-4986-902F-7502E8E28074}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_SOUND Haut-parleurs (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID {DF36CFBE-A9E9-4673-8425-EDD79DB79C43}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A5026530-11F8-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C31D6740-11F3-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C329C350-11F3-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C329C350-11F3-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C329C350-11F3-11E9-8008444553540000}
    SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C31FD840-11F3-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Logitech Gaming Headset Battery Charger
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C329C350-11F3-11E9-8009444553540000}
    SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C31FD840-11F3-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C334BFD0-11F3-11E9-800C444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C334BFD0-11F3-11E9-800D444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C334BFD0-11F3-11E9-800B444553540000}
    SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C334BFD0-11F3-11E9-800E444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    boot
    Google Chrome
    Steam
    Paramètres
    NGU Idle
    Mixer de volume - Haut-parleurs (Logitech G933 Gaming Headset)
    GeForce Experience
    Blitz
    Origin
    FINAL FANTASY XIV : Station Mog - Google Chrome
    Skype
    Microsoft Store
    Gestionnaire des tâches
    NVIDIA GeForce Overlay
    Microsoft Text Input Application
    Twitch


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Call of Duty Modern Warfare
    Call of Duty Modern Warfare Beta
    Diablo III
    Doom Eternal
    FileZilla Client 3.43.0
    Google Chrome
    Hearthstone
    Heroes of the Storm
    League of Legends
    Adobe Lightroom Classic CC
    MediaHuman YouTube to MP3 Converter 3.9.9.21
    Origin
    Overwatch
    QuickPar 0.9
    Red Dead Redemption 2
    Rockstar Games Launcher
    Rockstar Games Social Club
    Skype version 8.58
    Steam
    Uplay
    The Crew 2
    Trials Rising
    Assassin's Creed Odyssey
    Tom Clancy's Rainbow Six Siege
    WinRAR 5.60 (32-bit)
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    FINAL FANTASY XIV ONLINE
    Futuremark SystemInfo
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Intel Extreme Tuning Utility
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Bethesda.net Launcher
    Epic Games Launcher
    Anthem™
    Plantes contre Zombies™
    3DMark
    Google Update Helper
    Gameforge Login MS2
    Microsoft Visual C++ 2005 Redistributable
    GOG Galaxy
    Path of Building version 1.4.123
    Microsoft VC++ redistributables repacked.
    CORSAIR iCUE Software
    Need for Speed™ Heat
    MSI MysticLight
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Battlestate Games Launcher 0.9.3.1057
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Dragon Center
    Démo d'Anthem™
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Logiciel pour périphérique à chipset Intel®
    Launcher Prerequisites (x64)
    Intel(R) Trusted Connect Service Client x86
    Intel Extreme Tuning Utility
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    STAR WARS Jedi - Fallen Order™
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Apex Legends
    Battlefield™ V
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    CCleaner
    cFosSpeed v10.27
    CPUID CPU-Z MSI 1.86
    CPUID HWMonitor 1.40
    Logitech - Assistant pour jeux vidéo 9.02
    Intel(R) Network Connections 23.2.0.1006
    ISLANDERS
    Ori and the Will of the Wisps
    Electronic Super Joy 2
    Kingdom Under Fire 2
    Hades
    NGU IDLE
    The Legend of Bum-Bo
    Warframe
    The Binding of Isaac: Rebirth
    Escape Goat
    Mount & Blade II: Bannerlord
    Gang Beasts
    Mount Your Friends
    Children of Morta
    Death's Gambit
    Plants vs. Zombies: Game of the Year
    Aegis Defenders
    TEKKEN 7
    FINAL FANTASY XIV Online
    Old School Musical
    Wallpaper Engine
    Mount Your Friends 3D: A Hard Man is Good to Climb
    Hand of Fate 2
    Katana ZERO
    Titan Quest Anniversary Edition
    Human: Fall Flat
    Serial Cleaner
    Just Shapes & Beats
    Pathway
    Warhammer: Vermintide 2
    My Friend Pedro
    Warstone TD
    Them's Fightin' Herds
    MONSTER HUNTER: WORLD
    Double Kick Heroes
    Graveyard Keeper
    Clicker Heroes 2
    FINAL FANTASY XV WINDOWS EDITION
    They Are Billions
    Slay the Spire
    Bad North
    Darksiders Genesis
    RAD
    Crash Bandicoot™ N. Sane Trilogy
    We. The Revolution
    Shadow of the Tomb Raider
    The Messenger
    Blasphemous
    Dicey Dungeons
    Just Shapes & Beats - Monstercat Track Selection
    Heave Ho
    Mortal Kombat 11
    Halo: The Master Chief Collection
    One Finger Death Punch 2
    Spyro™ Reignited Trilogy
    TeamSpeak 3 Client
    VLC media player
    Intel(R) Chipset Device Software
    Dauntless
    MiniTool Partition Wizard Free 12
    Microsoft Visual C++ 2005 Redistributable (x64)
    Intel(R) Management Engine Driver
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel(R) Network Connections 23.2.0.1006
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    3DMark
    Epic Games Launcher Prerequisites (x64)
    Intel(R) Management Engine Components
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    SlimDX Runtime .NET 4.0 x64 (January 2012)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Intel(R) Management Engine Components
    NVIDIA Ansel
    Panneau de configuration NVIDIA 445.87
    NVIDIA Pilote graphique 445.87
    NVIDIA GeForce Experience 3.20.3.63
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA Logiciel système PhysX 9.19.0218
    Mises à jour NVIDIA 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA Pilote audio HD : 1.3.38.26
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.3.63
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.38.831.832
    NVIDIA Virtual Audio 4.13.0.0
    Hue Sync
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft SQL Server Compact 4.0 SP1 x64 ENU CTP1


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002BCC
    C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 0000583C
    C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 00002B24
    C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00005A24
    C:\Program Files (x86)\GOG Galaxy\python\python.exe 0000245C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00008010
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00005948
    C:\Program Files (x86)\Origin\Origin.exe 000045A4
    C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 000030AC
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 000059DC
    C:\Program Files (x86)\Steam\Steam.exe 00005454
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000049C0
    C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00000630
    C:\Program Files\Logitech Gaming Software\LCore.exe 000034E0
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00001EC0
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000022DC
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000051DC
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004484
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00005FD8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001204
    C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00005418
    C:\Users\Matthieu\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000550
    C:\Users\Matthieu\AppData\Local\Programs\Blitz\Blitz.exe 000080BC
    C:\Users\Matthieu\AppData\Local\Temp\Twitch\Twitch.exe 000018FC
    C:\Users\Matthieu\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 00005C78
    C:\Users\Matthieu\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00005E38
    C:\WINDOWS\Explorer.EXE 00005708
    C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f3a64c75ee4defb7\igfxEM.exe 0000297C
    C:\WINDOWS\System32\SndVol.exe 000017B8
    C:\WINDOWS\System32\svchost.exe 00004B88
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000054FC
    C:\WINDOWS\system32\DllHost.exe 00000CCC
    C:\WINDOWS\system32\SearchProtocolHost.exe 0000794C
    C:\WINDOWS\system32\SettingSyncHost.exe 00003648
    C:\WINDOWS\system32\conhost.exe 00002398
    C:\WINDOWS\system32\mspaint.exe 0000802C
    C:\WINDOWS\system32\sihost.exe 00003830
    C:\WINDOWS\system32\svchost.exe 000020F4
    C:\WINDOWS\system32\taskhostw.exe 00003C24
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00007C98
    C:\Windows\SysWOW64\muachost.exe 00004604
    C:\Windows\System32\RuntimeBroker.exe 00001D3C
    C:\Windows\System32\SecurityHealthSystray.exe 00005D00
    C:\Windows\System32\smartscreen.exe 00007DEC
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00005880
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000093C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002AC4
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002FF8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002B94
    D:\SteamLibrary\steamapps\common\NGU IDLE\NGUIdle.exe 00001FF8
    D:\SteamLibrary\steamapps\common\wallpaper_engine\wallpaper64.exe 00005B10
    E:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00006D10
    E:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00006970
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  5. #5
    Player
    So_1nTenSe's Avatar
    Join Date
    Apr 2020
    Posts
    3
    Character
    Akamas Kashyma
    World
    Spriggan
    Main Class
    Pugilist Lv 11
    Hello,
    This was my first char.
    Tried to make a second one, could not even reach lvl 2 and same error happened.

    Tried to reboot computer, reinstall the game but still have the same error.
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Install FINAL FANTASY XIV and Windows onto the same drive (preferably the C:/ drive if possible)

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  7. #7
    Player
    So_1nTenSe's Avatar
    Join Date
    Apr 2020
    Posts
    3
    Character
    Akamas Kashyma
    World
    Spriggan
    Main Class
    Pugilist Lv 11
    Hi,
    Installing the game under c: worked for me.
    Thanks for your help !
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  8. #8
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
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