Quest: Two hearts beat as one – game crashes when trading item to Jeweled Peak

[LexyLebowski]

Thread Title:
Quest: Two hearts beat as one – game crashes when trading item to Jeweled Peak

ISP:
Fido

Type of Internet Connection:
CATV

Internet Connection Speed:
150Mbit/s) download, 15Mbit/s upload

Date & Time:
March 30, 2020 @0832am EST

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always happens when I try to trade item

World:
Behemoth.

Character Name@Home World:
Lexy Lebowski@Behemoth.

Retainer Name:
None

NPC Name:
Jeweled Peak

Monster Name:
None.

Class/Level:
Goldsmith level 80.

Party or Solo:
Solo.

Race:
Elezen F

In-Game Time:
1046am.

Area and Coordinates:
Ul’dah – Step of Nald (11.5, 9.4).

Housing:
None.

Steps:
Detailed steps on how the issue occurred.

• This is for the quest “Two Hearts Beat as One” the level 60 goldsmith quest
• When I talk to Jeweled Peak his dialogue appears first before trading the item
• When I trade the item “star sapphire music box” to Jeweled Peak and hit confirm, the game crashes and this occurs every time I attempt to trade with him
• I crafted the item myself
• No error message occurs
• No macros were used


Playing on PC, PC specs:


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS IRKT56AUS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 11211.613MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12939.613MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.883GB SYSTEM_FREEDISC_SPACE 819.188GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) R7 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x130F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 991.250 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5605.807 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.12028.0002
SYSTEM_GRAPHICS_DRIVER_DATE 8/15/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2F1F0A3C-6212-4F6D-9BFF-CF98514C87FD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7586
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/18/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F5C15B0-C36C-11E9-8004444553540000}
SYSTEM_INPUT_NAME Logitech Rumblepad 2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {4F584520-C36C-11E9-8001444553540000}
SYSTEM_INPUT_NAME Lenovo Black Silk USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F5BC790-C36C-11E9-8002444553540000}
SYSTEM_INPUT_NAME Lenovo Black Silk USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We noticed that your graphics card drivers are a little out of date and newer patches are going to utilize newer driver versions. We would like to recommend updating the graphics drivers or doing a clean re-install of the drivers. If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.