About pay with debit card

[Zuzugi]

Hello I just pay with my debit card to buy Eternal bound and then it has a problem I don't get any things and my money is gone hope u guys can help

[jrmswell]

Best place to go for that would be the support pages since there someone can look into your account

• Europe (English)
• Europe (French)
• Europe (German)
• Japan
• North America

And then click "Contact Us" at the bottom of the page

[Zuzugi]

I already sent the detail to support but it has taken so long is it normal? and I just get the number ticket or something idk what is it

[jrmswell]

Unfortunately you may have to be a bit patient since due to the ongoing COVID-19 situation some of the support centres are running at a reduced capacity but hopefully someone should get back to you eventually. Submitting another ticket won't help since they probably deal with each ticket chronologically.

Assuming that being on Tonberry you are being served by the Japanese support team, my Japanese isn't great so apologies if I missed it but looking through the announcements on the Japanese Lodestone I see that they confirm that some delay might be present:

GMサポートやインフォメーションセンターの対応に、通常時と比べ一部遅延が生じることと思いますが

GM support and replies from the support desk may take longer than usual

Keep an eye out on your emails, take a note of your support ticket number and sit tight! Hopefully they'll get back to you soon!

COVID-19 Announcements:

• Europe (English)
• Europe (French)
• Europe (German)
• Japan
• North America

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

We apologize for any inconvenience that has occurred. Unfortunately, we are unable to assist with your concern as it is not a technical problem. Please contact the European Support Center for further assistance.

This thread will be moved to "Separate Support Required"

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