Cant proceed past level 50

[R1edhawk]

I bought the complete edition of the game about a week ago(throght steam) and cant get past level 50
i assume there might be a problem with the expansions of the game (which are included in the edition of the game that i bought) and i couldnt find a solution through the support of centers of the game ( both square enix and the mog station), the steam support says that only the game support can help with the problem...
i hope im posting this in the right place, i couldnt find any email support or something like that.
thank you

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

[Valkyrie_Lenneth]

Did you activate the code on the mogstation? Just buying it on steam doesn't do anything

[Ceridwenae]

Did you activate the code on the mogstation? Just buying it on steam doesn't do anything

Yep, the complete edition has the base game, then all the expansion content is bundled in addition under Shadowbringers. If you've not put the Shadowbringers bundle CD Key in (in addition to the base game key), then you wouldn't be able to get past level 50. Find the extra CD Key on the game's Steam page, with the cog symbol>Manage>CDKeys. Hope this is the missing piece, OP, & good luck.

[R1edhawk]

Yep, the complete edition has the base game, then all the expansion content is bundled in addition under Shadowbringers. If you've not put the Shadowbringers bundle CD Key in (in addition to the base game key), then you wouldn't be able to get past level 50. Find the extra CD Key on the game's Steam page, with the cog symbol>Manage>CDKeys. Hope this is the missing piece, OP, & good luck.

thank you very much for your help, i've tried doing it already but it does not work... i think there might be a problem with the key itself, I finally found how to send an email to square enix support... hope they could help

[Valkyrie_Lenneth]

thank you very much for your help, i've tried doing it already but it does not work... i think there might be a problem with the key itself, I finally found how to send an email to square enix support... hope they could help

Do you own the base game through steam?

Check your account on the mogstation. Is it standard 9r standard(steam) in account status?

[R1edhawk]

Do you own the base game through steam?

Check your account on the mogstation. Is it standard 9r standard(steam) in account status?

yes
i finally found out what the problem was... i was connected automatically to a different steam account. i feel so stupid LOL
thanks for everyone that helped !!

[Makeda]

I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o

Seems like this thread does NOT belong in General Discussion unless we've all been given account management powers I am not yet aware of...

[Canadane]

I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o

Because they follow a script while players can at least use a bit of logic.
I've worked enough tech support jobs to know how it goes.

[Edax]

I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o

Seems like this thread does NOT belong in General Discussion unless we've all been given account management powers I am not yet aware of...

I'm guessing the temporary closure of Customer Support means we have to do their jobs now?


COVID-19 Update: Temporary Closure of Customer Support (Mar. 20):
https://na.finalfantasyxiv.com/lodes...c3693cf1d8d957