Unexpected Error on Load-in.

[Plecy]

Hey there. Today my friend purchased a story skip for me so that I could enjoy the expansion content, but as soon as I started Stormblood and entered the map 'The Fringes,' I've been locked out of my character due to the same crash appearing every time I try to load into the game.



I've searched the internet for solutions but none have worked. I've tried the following:

• Removal of shaders
• Disabling Steam Overlay
• Full reinstall
• Updating graphics drivers
• Running the game in Dx9 mode
• Changing the resolution and window mode

Running the game with DirectX9 does change the error code, but otherwise it will still always crash when I try to log in. I'll post my system information below.

Obviously I'd like a complete solution so that I can play the expansion, but is it possible to have my character teleported to my home city in the meantime, so that I can continue to play while we resolve this? Thanks.

[Plecy]

Here's my system report:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\Callum\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.180608-0600)
SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/19/12 15:41:12 Ver: 18.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8132.680MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16263.527MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.570GB SYSTEM_FREEDISC_SPACE 22.524GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 182.638GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4002.125 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3810.340 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 19/03/2020 02:05:32
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Logitech G35 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {1770B5FD-7DBF-4EEF-AE26-A1F8EBCB34FE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/07/2013 10:40:58
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A60FAEA4-BFC8-478C-B1AE-56A6D4606E0D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 20/11/2010 01:44:24
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C295F404-DC5F-40B7-B655-EB6825B30395}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 20/11/2010 01:44:24
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {043C7390-E310-11E4-8001444553540000}
SYSTEM_INPUT_NAME Logitech G35 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94E72710-6991-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A04723D0-6991-11E6-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0A6F710-6991-11E6-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1B84000-6991-11E6-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04428E10-E310-11E4-8007444553540000}
SYSTEM_INPUT_NAME Corsair K40A Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

- FINAL FANTASY XIV Forum - Google Chrome
FFXIVLauncher
@Chiruda - Discord
Steam
Trotski94
Friends List


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 25 NPAPI
MSI Afterburner 4.6.1
Audacity 2.1.0
AutoREALM Version 2.2.1
Battle.net
BitRaider Streaming Client
BYOND
Cheat Engine 6.5
Combined Community Codec Pack 2013-11-27
Diablo II
Google Chrome
LAME v3.99.3 (for Windows)
Mp3tag v2.88a
Overwatch Test
qBittorrent 3.1.12
RivaTuner Statistics Server 7.2.2
Steam
Source SDK
Source SDK Base 2013 Multiplayer
TikiOne Steam Cleaner
VLC media player
Windows Live Essentials
World of Warcraft
Wrye Bash
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
Microsoft_VC90_CRT_x86
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Windows Live Photo Common
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft XNA Framework Redistributable 4.0
Microsoft Games for Windows - LIVE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Adobe AIR
Movie Maker
Microsoft SQL Server Compact 3.5 SP2 ENU
Star Wars: The Old Republic
Intel(R) Rapid Storage Technology
Microsoft ASP.NET MVC 4 Runtime
Windows Live Communications Platform
Microsoft Games for Windows - LIVE Redistributable
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
Google Update Helper
Asmedia ASM106x SATA Host Controller Driver
Intel(R) Management Engine Components
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
Gyazo 4.1.0.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
MSVCRT
MSVCRT110
Microsoft_VC80_CRT_x86
Update for Microsoft .NET Framework 4.7.2 (KB4087364)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
Windows Live SOXE
Windows Live SOXE Definitions
Movie Maker
D3DX10
Asmedia ASM104x USB 3.0 Host Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
Bitdefender Agent
Windows Driver Package - Focusrite USB 2.0 Audio Driver (09/25/2013 2.5.128.1)
Focusrite USB 4.36.5.0
Guild Wars 2
Logitech Gaming Software 9.02
Intel(R) Network Connections Drivers
Terraria
Sven Co-op
War for the Overworld
Talisman: Digital Edition
7 Days to Die
Barony
FINAL FANTASY XIV Online
Borderlands 3
Garry's Mod
Golf With Your Friends
Divinity: Original Sin 2
Conan Exiles
Drawful 2
Human: Fall Flat
Natural Selection 2
Deep Rock Galactic
Warhammer: Vermintide 2
GOAT OF DUTY
Total War: WARHAMMER II
SCP: Secret Laboratory
Halo: The Master Chief Collection
WinRAR 5.21 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft .NET Framework 4.7.2
7D2D Mod Launcher Installer
paint.net
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Bitdefender Antivirus Free
Java 8 Update 201 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Java SE Development Kit 8 Update 201 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
FFXIV TexTools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.7.2
Microsoft Application Error Reporting
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
Hex Workshop v6.8
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA Control Panel 445.75
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
MSVCRT110_amd64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001460
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000091C
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000015E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002418
C:\Program Files\Bitdefender Antivirus Free\bdagent.exe 0000260C
C:\Program Files\Logitech Gaming Software\LCore.exe 00000FFC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000205C
C:\Windows\Explorer.EXE 00000C80
C:\Windows\system32\Dwm.exe 000006A0
C:\Windows\system32\conhost.exe 0000269C
C:\Windows\system32\taskhost.exe 00002024
D:\Steam\GameOverlayUI.exe 0000254C
D:\Steam\Steam.exe 000023AC
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001970
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002728
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001528
D:\Users\Callum\AppData\Local\Discord\app-0.0.306\Discord.exe 000014F4

[Plecy]

Had the time to try again without Dx11 support again today. Here's the error when the game is run on Dx9 mode.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.