Can't launch game from steam anymore

[karafasta]

I've already tried to ask this, but found no solution and seems like my post kinda died, since it was moved to general discussions. Some time ago, I tried launching the game as usual, after 800 hours of playing. For some reason tho, the game starts but before getting to the launcher, it just shuts down. I managed to circumvent this problem by creating a copy of the executable file, added "-issteam" to the properties and the game launches again, but without steam overlay. To this day, trying to play from steam doesn't work. Any ideas?

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Additionally, what have you tried so far to alleviate the issue? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[karafasta]

This issue started about 2 weeks ago or so. I was playing normally through steam, then one day I was out of town and the next day when I came back, it just stopped launching. The only way I can play now is by making a copy of the .exe file found in the game's folder and add "-issteam" to the properties.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\andre\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bit (6.2, build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 01/20/20 17:07:04 Ver: 05.0000D
SYSTEM_LANGUAGE English (Impostazioni internazionali: English)
SYSTEM_MEMORY 16315.754MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23227.754MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.481GB SYSTEM_FREEDISC_SPACE 84.585GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 208.577GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglese
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Altoparlanti (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C208D34C-25B3-4113-9ED6-90AFB7699086}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {620C5A37-A791-4351-9AEA-50A9C67C81D1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_SOUND Line 1 (Virtual Audio Cable)
SYSTEM_SOUND_DEVICE_ID {C828C9A0-A435-4D04-92FE-E4ED387A2642}
SYSTEM_SOUND_DEVICE_NAME {0.0.0.00000000}.{c828c9a0-a435-4d04-92fe-e4ed387a2642}
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastiera
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82136C60-46D9-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82147DD0-46D9-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8215B650-46D9-11EA-8005444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82165290-46D9-11EA-8006444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8216EED0-46D9-11EA-8007444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82178B10-46D9-11EA-8008444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Can't launch game from steam anymore - Google Chrome
Origin
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
Origin
Origin
Origin
Origin
Origin
Steam
μTorrent 3.5.5 (build 45608) [32-bit]


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Pillars of Eternity
Pillars of Eternity Preorder Item and Pet
Pillars of Eternity Kickstarter Item
Pillars of Eternity Kickstarter Pet
Pillars of Eternity: The White March - Part 1
Pillars of Eternity: The White March - Part 2
Pillars of Eternity: Deadfire Pack
3DXChat (build 403)
MSI Afterburner 4.6.2
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DAEMON X MACHINA
Risen
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My Hero Ones Justice
NC Launcher 2
Origin
PCSX2 - Playstation 2 Emulator
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Red Dead Redemption 2
Rockstar Games Launcher
Rockstar Games Social Club
RivaTuner Statistics Server 7.2.3
SpeedFan (remove only)
Steam
UltraISO Premium V9.71
Heaven Benchmark version 4.0
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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Risen
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Mass Effect™
Mass Effect™ 3
Google Update Helper
Gyazo 4.1.1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Epic Games Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2019 Redistributable (Arm64) - 14.24.28127
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 3
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
NVIDIA PhysX (Legacy)
Guild Wars 2
Hedon
Granblue Fantasy: Versus
Venture Seas
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Max Payne 3
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Max Payne 2 IT
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THE KING OF FIGHTERS XIII STEAM EDITION
The Ultimate DOOM
Final DOOM
FINAL FANTASY® XI: Ultimate Collection Seekers Edition ROW
Street Fighter V
Project: Gorgon
GAROU: MARK OF THE WOLVES
FINAL FANTASY XIV Online
Half-Life: Opposing Force
MONSTER HUNTER: WORLD
Black Desert Online
Devil May Cry 5
Pathfinder: Kingmaker
DRAGON BALL FighterZ
Half-Life
ELDERBORN
Temtem
DOOM Eternal
Mortal Kombat 11
Halo: The Master Chief Collection
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Microsoft Visual C++ 2005 Redistributable (x64)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
gogrisen
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NVIDIA Driver grafico 445.75
NVIDIA PhysX System Software 9.19.0218
NVIDIA Driver audio HD 1.3.38.26
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000028E4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002490
C:\Program Files (x86)\Gyazo\GyStation.exe 00002B04
C:\Program Files (x86)\Origin\Origin.exe 00000560
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 00001E68
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.4\Lightshot.exe 00002B60
C:\Program Files (x86)\Steam\Steam.exe 000026F4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000F60
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 00000C88
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000302C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001BC0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001594
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002378
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003170
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12003.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003734
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBar.exe 00000668
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000021F4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 0000189C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe 000018D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20011.13511.0_x64__8wekyb3d8bbwe\Video.UI.exe 000020A0
C:\Users\andre\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002450
C:\Users\andre\AppData\Roaming\uTorrent\helper\helper.exe 000029B0
C:\Users\andre\AppData\Roaming\uTorrent\uTorrent.exe 00002978
C:\Users\andre\AppData\Roaming\uTorrent\updates\3.5.5_45608\utorrentie.exe 000021E4
C:\Windows\Explorer.EXE 00001534
C:\Windows\System32\MicrosoftEdgeCP.exe 00001BEC
C:\Windows\System32\RtkAudUService64.exe 00002428
C:\Windows\System32\RuntimeBroker.exe 000005DC
C:\Windows\System32\SecurityHealthSystray.exe 0000233C
C:\Windows\System32\SystemSettingsBroker.exe 000028C8
C:\Windows\System32\smartscreen.exe 00002388
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000072C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000294
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001978
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001874
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002CEC
C:\Windows\system32\ApplicationFrameHost.exe 00002010
C:\Windows\system32\DllHost.exe 00002EEC
C:\Windows\system32\MicrosoftEdgeSH.exe 00001D64
C:\Windows\system32\SettingSyncHost.exe 00001C6C
C:\Windows\system32\browser_broker.exe 00001224
C:\Windows\system32\sihost.exe 00001340
C:\Windows\system32\svchost.exe 00002BAC
C:\Windows\system32\taskhostw.exe 00001480

[Dynratygus]

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[karafasta]

Thank you for your availability and help, really. I'm sorry if I wasted your time, but I just realized what it was. I had no idea it was possible, but it seems like MSI afterburner was conflicting with steam. I just turned it off and now the game boots up normally. Thanks again and sorry

[Dynratygus]

Good afternoon and thank you for the update.

karafasta , I am glad that that you were able to resolve the issue . In the event you experience anymore issues with Final Fantasy XIV, please post again in the Technical Support Forums.

This thread will be moved to the 'Support Center Resolved'.
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