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  1. #7
    Player
    Dustytome's Avatar
    Join Date
    Aug 2015
    Posts
    2,707
    Character
    Fox Briarthorn
    World
    Sargatanas
    Main Class
    Culinarian Lv 100
    Quote Originally Posted by Reinha View Post
    If you log in to the square enix page where crysta is bought, you can check the places/ips where your account has been logged into.
    I would check here as Reinha said. Mogstation > Square Enix Account Settings > Account Information > enter your birthdate > account > login history
    There are limited entries there so check immediately.

    Quote Originally Posted by VioletFoxFaerie View Post
    I logged on this morning to play and raid with my FC but I found out my character was deleted! And I had just been on her 9h prior saying goodnight to my FC?! I don't know how she was deleted nor why she was and not any others. I summited help to get her back but I was told I needed to wait for 24h! that's ridiculous. She shouldn't have been missing in the first place. She was my main I played for two years. And now I can't do anything. She had a House with Tons of stuff in it and stuff from the Mogstation that my friends bought me. it doesn't seem to be like my account was hacked, but I am changing my passwords. Its almost been 24 hours and I want my character back. Im a ps4 player 24/7 mostly but i do have it bought for PC.

    I would also recommend the one time password token if you don't have one already as has already been suggested (make sure you keep the emergency removal password written down somewhere you'll be able to find it again when activating it!). If someone snagged your login information you'll need to figure out how. Did you give the login information to a friend that may have abused it? Did you follow a link someone gave you that required you to login to your account first? There have been a lot of phishing scams going around from people promising large gil handouts, mogstation discounts or information on popular ff14 streamers that are supposedly quitting the game. The software token wont save you in case of the phishing scam because you end up handing over the un-used code to the scammer. The other possibility is malware on your pc that may have logged your information in which case you'll need to hunt it down yourself, hope a scanner can track it down for you or wipe the computer clean to start fresh.
    (4)
    Last edited by Dustytome; 03-25-2020 at 02:39 AM.