my character was deleted?

[AnimaAnimus]

SE said earlier customer support is limited do to Corona, so that's why its taking so long. It basically just email atm and they said there were going to be delays in response. So, not so ridiculous.

But in the meantime a few things you could try is checking to be sure you are on the correct data center since if it was accidently changed your char would not show up in char selection. Check lodestone to make sure she is still there, contact someone to or use another account to log in and check to see if your house is still there, if you are on your FC discord, have them check to see if your still part of the fc, all of these would tell you if indeed she was deleted, or if something else was going on. Usually, in these cases, its just a logged into the wrong data-center thing. So check other sources first to be sure things are still good. If not, you were indeed likely hacked. Do you have the 1 time password protection?