Is this a joke?

[JackDaniels]

Serveral days means several days. It's subjective. Honestly, I think it's just bad timing on your girlfriend's part.

Says the person who isn't going through this problem. Derp, go troll somewhere else.

Call SE, tell them you want the days you haven't been able to play tacked on for free to the end of the month you paid for or you won't resub. They'll fix it for you. This has nothing to do with white-knighting it's about taking some responibility as a consumer.

It's funny because you assume this person wants anything to do with SE after this debacle, personally I wouldn't.

A couple usually means 2...
A few usually means 3...
Several can mean anything greater than 3 and less than a dozen?

There's no point in debating what a 'few' means to SE. Either way, SE is grossly neglegent when it comes to taking care of their customers.

My boyfriend and I have cancelled our subscriptions and are going to wait a full billing cycle after 2.0 launches to see if 2.0 is even worth having to deal with this pathetic excuse of a company.

EDIT: SE wants to gain our trust, but only through mediocre hotfixes and redundant gimmicks, not through good customer service (even in japanese standards). I've made some friends in FFXIV, they are what makes the game, but they are just internet friends in the end. I'm not going to pay 10 dollars a month to potentially have access (minus a few days) to a glorified instant messenger.