Thank you Im sorry for that, completely new here and just found the technical support thread like half an hour ago, I hope the mods can move this!

I dont know his gpu I just know that it is on Windows 7, he used ffxiv for over a year with no problems, through Steam, he deleted the entire game, reinstalled and still doesnt work, including the mogstation site (whilst for me everything works normal). Ive seen other two users now on technical support that seem to have the same problem since yesterday, Im really wondering what is causing this and if the maintenance will fix it!