Fatal DirectX Error 11000002

[Airiel]

Title says it all, i've been getting this error for months now and it's making the game unplayable.

Things i've tried to do:

-Underclocking using MSI Afterburner
-Uninstalling and Reinstalling the game
-Changing install location from D, to C.
-DDU'ing
-Use DX9(Keeps getting fatal directx error 1100000d) so it's useless
-Clean the fans/pc case
-Disable overlays & startups
-PhysX Settings to my current GPU (RTX 2060)
-Lowering fps

I'm playing on a 144hz monitor, and capped the fps to 72 fps, but i still keep getting this error, no specific location or raid, it just happens randomly.



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (6 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16318.539MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18750.539MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.940GB SYSTEM_FREEDISC_SPACE 75.992GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 383.975GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.270 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4259
SYSTEM_GRAPHICS_DRIVER_DATE 3/4/2020 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F265DC89-0158-4F45-AA22-CB0CB731D2B6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/14/2017 00:00:00
SYSTEM_SOUND Acer XFA240 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3AC074BA-02F5-4337-BB72-66F1F1C0CAF0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD8B5C0-C99A-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD8B5C0-C99A-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD8B5C0-C99A-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD8B5C0-C99A-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD8B5C0-C99A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD8B5C0-C99A-11E9-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
- FINAL FANTASY XIV Forum - Mozilla Firefox
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2
Battle.net
Google Chrome
Internet Download Manager
MEGAsync
NetLimiter 4
OBS Studio
Overwatch
PCSX2 - Playstation 2 Emulator
Rockstar Games Launcher
Rockstar Games Social Club
Steam
TechPowerUp GPU-Z
Uplay
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Female Voices
Java 8 Update 231
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
TunnelBear
Java Auto Updater
DirectX Version Checker
Intel Driver && Support Assistant
Apple Software Update
Creatures of Darkness
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Apple Application Support (32-bit)
Grand Theft Auto V
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
TunnelBear
MorphVOX Pro
Microsoft Visual C++ 2005 Redistributable
TigerVPN
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel® Driver & Support Assistant
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Sci-Fi Voice Pack
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Female Voices for MorphVOX
PS4 Remote Play
G8 mouse Driver
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
CCleaner
CPUID HWMonitor 1.41
Mozilla Firefox 74.0 (x64 en-US)
Mozilla Maintenance Service
Intel(R) Network Connections 24.0.0.11
Fallout: New Vegas
Call of Duty: Black Ops III
DARK SOULS™ II: Scholar of the First Sin
Tom Clancy's Rainbow Six Siege
BioShock Remastered
Wallpaper Engine
Paladins
Deceit
Doki Doki Literature Club
TAP-Windows 9.21.2
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
iTunes
Intel(R) Management Engine Driver
NetLimiter 4
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Bonjour
Apple Application Support (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Intel(R) Network Connections 24.0.0.11
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Revo Uninstaller 2.1.1
Microsoft VC++ redistributables repacked.
Intel(R) Computing Improvement Program
NVIDIA Graphics Driver 442.59
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
Apple Mobile Device Support
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000A80
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000A34
C:\Program Files\Mozilla Firefox\firefox.exe 000001C4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000007BC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000027D8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001F6C
C:\Windows\Explorer.EXE 00002498
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000011E8
C:\Windows\System32\RuntimeBroker.exe 000005D4
C:\Windows\System32\SecurityHealthHost.exe 00002684
C:\Windows\System32\smartscreen.exe 0000099C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A14
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000028E4
C:\Windows\system32\ApplicationFrameHost.exe 00002988
C:\Windows\system32\DllHost.exe 000013F4
C:\Windows\system32\SettingSyncHost.exe 0000280C
C:\Windows\system32\backgroundTaskHost.exe 00001914
C:\Windows\system32\sihost.exe 00000C9C
C:\Windows\system32\svchost.exe 000025C0
C:\Windows\system32\taskhostw.exe 00000CF0

[Shonrii]

Can you try underclocking, lowering your monitor's refresh rate to 75 (or whatever is closest and under 90) and capping FPS to same value used for the monitor refresh rate?

I've been trying to diagnose this issue since December, but I have a Radeon card (5700XT). You might have to underclock pretty significantly. I'm underclocking by almost 300MHz. Might be able to go a little higher, but I can get 60-75 FPS no problem with 1800MHz, so I'm leaving it there for now. Let me know the settings you used if you're able to try this please! Trying to collect some data points now, since I'm not convinced anymore that this will ever be fixed by driver updates.

Edit: FYI, you can loop the Shadowbringers benchmark to test, so you can step away from the computer. I think since you're on Nvidia, this should be fine. Radeon software has some shenanigans going on with game profiles that may be causing problems.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you try doing a clean boot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC. Additionally, where in game do you experience this error?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Airiel]

Can you try underclocking, lowering your monitor's refresh rate to 75 (or whatever is closest and under 90) and capping FPS to same value used for the monitor refresh rate?

I've been trying to diagnose this issue since December, but I have a Radeon card (5700XT). You might have to underclock pretty significantly. I'm underclocking by almost 300MHz. Might be able to go a little higher, but I can get 60-75 FPS no problem with 1800MHz, so I'm leaving it there for now. Let me know the settings you used if you're able to try this please! Trying to collect some data points now, since I'm not convinced anymore that this will ever be fixed by driver updates.

Edit: FYI, you can loop the Shadowbringers benchmark to test, so you can step away from the computer. I think since you're on Nvidia, this should be fine. Radeon software has some shenanigans going on with game profiles that may be causing problems.

Hey and thank you for the reply!

I've been trying to diagnose this problem too! I have tried underclocking significantly by 502MHz through MSI Afterburner and sadly the problem still occurs. What made this problem occur less and less is by making my shadows 540p(low) and to be honest it is not the most pleasant to look at. I will try to lower my monitor's refresh rate and capping my fps, even though it will make my experience less enjoyable, but it's better than nothing. I'm just wondering what is causing this error to begin with? is it the gpu? or is it because of overheating?

[Airiel]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you try doing a clean boot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC. Additionally, where in game do you experience this error?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Thank you for replying!

As stated above i have tried doing a clean boot, problem still occurs, there is no specific location where the error happens in- it just happens randomly.

[Shonrii]

I'm pretty sure it's this syncing issue with the game engine. The 90 FPS cap got reverted and I think now we're getting the 11000002 error when things don't load/sync properly. Can't really tell though because the error code is not helpful at all when we can't look up what it means. After the last Radeon driver update though, they fixed a black screen issue I was having and I can see what's going on in the Windows Event Log. I'm seeing mostly error c0000005 (access violation) and sometimes c0000374 (heap corruption) which sounds in line with a syncing issue to me.

The post just mentions high FPS but I crash when I set my monitor to 100Hz and you crash at 144Hz even with FPS capped under 90, so refresh rate can also cause the issue. It's also setup dependent like the post mentions. I had a Vega 64 before this 5700XT and had no issues running the same monitor at 100Hz with 100 FPS cap.

Anyway, let me know if those settings work for you please. Thanks!

[Airiel]

I'm pretty sure it's this syncing issue with the game engine. The 90 FPS cap got reverted and I think now we're getting the 11000002 error when things don't load/sync properly. Can't really tell though because the error code is not helpful at all when we can't look up what it means. After the last Radeon driver update though, they fixed a black screen issue I was having and I can see what's going on in the Windows Event Log. I'm seeing mostly error c0000005 (access violation) and sometimes c0000374 (heap corruption) which sounds in line with a syncing issue to me.

The post just mentions high FPS but I crash when I set my monitor to 100Hz and you crash at 144Hz even with FPS capped under 90, so refresh rate can also cause the issue. It's also setup dependent like the post mentions. I had a Vega 64 before this 5700XT and had no issues running the same monitor at 100Hz with 100 FPS cap.

Anyway, let me know if those settings work for you please. Thanks!

I have tried to lower the refresh rate to 100Hz and capping my fps to 100, tried to play with maximum settings, crashed. I tried to lower the settings and so far no crashing! FFXIV is not the only game where I crash, I play Overwatch and playing on medium to high settings seems to make the game crash with the message "Your Rendering Device Has Been Lost". I also play BO3 and the game just freezes randomly. Is it because of the GPU in my case you think? Note that i downloaded PassMark BurnInTest, a software that tests your hardware and checks if it's working or not, the results came just fine with no errors, so I'm really confused at this point on why these crashing keep on happening on several games.

[Shonrii]

Nice When you say lower the settings, do you mean lowering the in-game settings or lowering your refresh rate and FPS cap?

Sorry, no idea about those other games. I mainly just play FFXIV now days. Rendering device lost makes me think PSU issue, but since you ran PassMark, I think you can rule hardware issues. Possibly you have some software installed that is causing conflicts. MSI Afterburner is the only one that sticks out to me from your list above. I've seen reports of it causing problems for others which uninstalling it fixes.

[Wesz]

Hey there. Try this.

Internet Explorer Reset to Default
FFXIV Launcher Reset settings to Default (from launcher)
Then try logging in and tell me how you go

[Dynratygus]

Good morning and thank you for the reply?

If you have not done so already, please try any of the following:

- Remove any USB or audio devices (controllers, headphones or flash drives)
- Try lowering the resolution or changing from windowed mode, or borderless full screen,
- Turn off full screen optimizations

Thank you for visiting the Final Fantasy XIV Technical Support Forums