Teleported, got error, now can't log in!

[Nevitosh]

Hello Dynratygus,

Thank you for your response. I tried that and it did not work either. See below for a list of things I've checked/tried based on either my own limited PC and game knowledge, FB forum suggestions, and the official Tech Support forum suggestions here. So far nothing has worked. I can still get on an Alt and play without issues every time.

1- Verified GPU (Nvidia) software/drivers are current
2- Verified Windows updates are current
3- Ran windows memory diagnostic, no issues found
4- verified FFXIV is allowed through firewall, and tried loading after switching off all firewall/antivirus protections. Still get (17) error
5- removed and freshly downloaded each expansion pack data (ex1, ex2, ex3) found in "C:\Users\Lyle\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\sqpack" by starting the game without them. Still get (17) error
6- Switched to DirectX9.0c, immediately get fatal DirectX error (1000003d) as soon as I hit Play
7- Removed the temp settings/config folder found in "C:\Users\Lyle\Documents\My Games", tried starting the game per Einmimiria's suggestion above. After I select my Data Center (Crystal), the game freezes and bogs down my HDD for a few minutes, then disappears. Narrowed it down to the FFXIV.cfg file specifically doing this
8- Found that if I remove the temp settings/config folder AND switch to DirectX9.0c, the game lets me get to the character select, but still gives me the (17) error during loading of my main
9- Tried a "cleanboot" per the Tech Support forum. Disabled ALL startup applications and tried to start the game, still get (17) error.

Unfortunately, I'm in the middle of moving from Europe to the US, so I do not currently have access to my game discs or Windows discs in order to do a full fresh install on my laptop, so that is not an option.

One thing that was recommended to me was to have a GM manually force move my main to another location to see if that might break whatever error is happening, but no one responded to the Bug Report I submitted on my*Alt (Lille Chelewae) asking this to be done. Another suggestion I got was to have someone on a different PC log into my account and see if they can move my main themselves, but I do not know anyone I trust who plays on PC to do this. Are either of these things something your team might be able to do?

Lastly, i noticed that while i cannot load into the game because of getting the error, the game is still counting that my Main comes online. My Main and Alt are in the same FC, and if i check the FC player status on my Alt after I error out with my Main, it says I was online 1 minute ago. So that seems like an important detail to me. Seems like it's more than likely a Server issue?

Please let me know what other steps you can do or I can try in order to get this fixed as I have logged A LOT of my free time on my Main and do not want to lose all that hard work. Let me know if you want me to post my System information also. Thank you for your time.