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  1. #1
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    If this is only happening on one character, try removing the locally-saved data folder (My Documents > My Games > Final Fantasy XIV), then restarting the game. Be sure to make a backup of this just in case it doesn't resolve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. #2
    Player
    Nevitosh's Avatar
    Join Date
    Aug 2019
    Posts
    8
    Character
    Nevitosh Chelewae
    World
    Coeurl
    Main Class
    Arcanist Lv 73
    Hello Einmimiria,

    Thank you for replying. I tried to do as you suggested, but when I remove the whole "FINAL FANTASY XIV - A Realm Reborn" folder from My Documents > My Games and then try to start the game, It acts as if it's a first time install, and when I select the Data Center (Crystal), the whole game just freezes/stops responding and severely drags down my HDD. If I put the original folder back, it works just fine but I am still not able to log into the specific character without getting the error at the loading screen. I'm not sure why it freezes there. Is there a more specific file or folder for the affected character I can remove that will keep my Data Center and Server settings at least?

    I also was chatting with some other players from a Facebook group and they suggested a GM in-game can manually move my character to another area, which might fix the issue, is that something you are able to try or are you able to pass that along to a GM if you are not one?

    I have submitted a Service Center ticket for this problem as well.

    Please let me know if you have any other suggestions or questions, and I'll be happy to try them as I'm itching to play and specifically on that character as I've put a lot of time into that one. Thank you!
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