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  1. #1
    Player
    SoapO's Avatar
    Join Date
    Mar 2020
    Posts
    2
    Character
    Soap Ya
    World
    Odin
    Main Class
    Fisher Lv 32

    Have not been able to launch the game for over half a month (6d)

    Every time I try to click on play it gives me an error in japanese and crashes to desktop.


    I have tried every fix I've found online, restarting pc, updating pc, reinstalling the game, setting every possible exe to start as admin, starting the game from geforce experience, making a new windows user and playing with that, deleting ffxiv user documents, closing all other applications and overlays etc.

    I do not have mactype ffs stop closing threads because one person says that's the reason it's broken.
    The image I embedded didn't work so here's the error message as a link https://imgur.com/a/y8stZyO

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument D:\mikan\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 1.20
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16335.066MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 24527.066MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.237GB SYSTEM_FREEDISC_SPACE 57.181GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1838.145GB SYSTEM_FREEDISC_SPACE 540.155GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.869GB SYSTEM_FREEDISC_SPACE 47.363GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 223.108GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.533 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4259
    SYSTEM_GRAPHICS_DRIVER_DATE 3/4/2020 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.533 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4259
    SYSTEM_GRAPHICS_DRIVER_DATE 3/4/2020 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Logitech G430 Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {C048F4DE-DB6C-47AC-8419-0C916B9A5CB7}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
    SYSTEM_SOUND Speakers (2- Samson C01U Pro Mic)
    SYSTEM_SOUND_DEVICE_ID {00B1C59C-182D-4A4F-A2D2-FFD43EE7FF08}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Headset Earphone (2- Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {738F8676-F7EB-4909-9122-DEA85E4933A6}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E5A9D0-F099-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Cordless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E5F7F0-F099-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E29C90-F099-11E9-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E582C0-F099-11E9-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E66D20-F099-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Samson C01U Pro Mic
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E89000-F099-11E9-800C444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E6E250-F099-11E9-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E75780-F099-11E9-8008444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E7CCB0-F099-11E9-800A444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E841E0-F099-11E9-800B444553540000}
    SYSTEM_INPUT_NAME Cordless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E3AE00-F099-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E8B710-F099-11E9-800D444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E92C40-F099-11E9-800F444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E95350-F099-11E9-8010444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C0E90530-F099-11E9-800E444553540000}
    SYSTEM_INPUT_NAME Cordless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {97781210-1ADB-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Cordless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    Have not been able to launch the game for over half a month (6d) - Google Chrome
    #altruism - Discord
    File Explorer
    Microsoft Text Input Application
    Alarms & Clock
    Alarms & Clock
    Settings
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.1
    Battle.net
    Escape from Tarkov
    Google Chrome
    MEGAsync
    Origin
    qBittorrent 4.1.9.1
    RPG MAKER VX Ace RTP
    The Elder Scrolls Online
    Uplay
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    Samsung Magician
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Google Update Helper
    Path of Building version 1.4.155
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Battlestate Games Launcher 0.9.3.1057
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Black Desert Online
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    PS4 Remote Play
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Battlefield™ V
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Vortex
    7-Zip 19.00 (x64)
    AMD Ryzen Master
    BlueStacks App Player
    CCleaner
    Logitech Gaming Software 9.02
    Mozilla Firefox 70.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Logitech SetPoint 6.69
    DRAGON QUEST BUILDERS™ 2
    NGU IDLE
    Europa Universalis IV
    Path of Exile
    Rocket League
    Sid Meier's Civilization VI
    RimWorld
    Dragon's Dogma: Dark Arisen
    DARK SOULS™ III
    FINAL FANTASY XIV Online
    Borderlands 3
    Divinity: Original Sin 2
    PLAYERUNKNOWN'S BATTLEGROUNDS
    SteelSeries Engine 3.16.2
    AMD Ryzen Master
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Paradox Launcher v2
    NVIDIA Graphics Driver 442.59
    NVIDIA GeForce Experience 3.20.2.34
    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002920
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F80
    C:\Program Files\Logitech Gaming Software\Drivers\APOService\LogiRegistryService.exe 00000DA0
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001EE8
    C:\Program Files\WindowsApps\Microsoft.GamingServices_1.38.25005.0_x64__8wekyb3d8bbwe\GamingServices.exe 00001248
    C:\Program Files\WindowsApps\Microsoft.GamingServices_1.38.25005.0_x64__8wekyb3d8bbwe\GamingServicesNet.exe 00001240
    C:\Program Files\WindowsApps\Microsoft.WindowsAlarms_10.1910.3121.0_x64__8wekyb3d8bbwe\Time.exe 00001B68
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19112.111.0_x64__8wekyb3d8bbwe\YourPhone.exe 000023D0
    C:\Users\pelij\AppData\Local\Discord\app-0.0.306\Discord.exe 000034B8
    C:\Windows\Explorer.EXE 00003BA8
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000008F8
    C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4783970ba93984f3\Display.NvContainer\NVDisplay.Container.exe 00002C58
    C:\Windows\System32\RuntimeBroker.exe 000031F4
    C:\Windows\System32\SecurityHealthSystray.exe 0000233C
    C:\Windows\System32\spoolsv.exe 00000BCC
    C:\Windows\System32\svchost.exe 00001D60
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000039F8
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000029B4
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002EC0
    C:\Windows\system32\AUDIODG.EXE 00000DE0
    C:\Windows\system32\ApplicationFrameHost.exe 000036F8
    C:\Windows\system32\DllHost.exe 000038AC
    C:\Windows\system32\SearchIndexer.exe 000019E4
    C:\Windows\system32\SettingSyncHost.exe 000035AC
    C:\Windows\system32\backgroundTaskHost.exe 00000AA8
    C:\Windows\system32\conhost.exe 00000854
    C:\Windows\system32\ctfmon.exe 000004B0
    C:\Windows\system32\dashost.exe 00000ED4
    C:\Windows\system32\dwm.exe 00001EB4
    C:\Windows\system32\fontdrvhost.exe 00003778
    C:\Windows\system32\lsass.exe 00000304
    C:\Windows\system32\sihost.exe 00002AB4
    C:\Windows\system32\svchost.exe 0000329C
    C:\Windows\system32\taskhostw.exe 00000404
    C:\Windows\system32\wbem\wmiprvse.exe 00000794
    C:\Windows\system32\winlogon.exe 0000345C
    D:\Steam\Steam.exe 00001580
    D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000CA0
    D:\Steam\steamapps\common\ShareX\ShareX\ShareX.exe 000030CC
    D:\Tools\Anti-Malware\mbamtray.exe 00002568
    F:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000037E0
    F:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002F70
    (0)
    Last edited by SoapO; 03-18-2020 at 08:35 PM. Reason: more information

  2. 03-18-2020 08:28 PM
    Reason
    talking shit probably won't help me get support

  3. #2
    Player
    SoapO's Avatar
    Join Date
    Mar 2020
    Posts
    2
    Character
    Soap Ya
    World
    Odin
    Main Class
    Fisher Lv 32
    Okay I figured it out, the error was being caused by my system locale being japanese, I need it for some games I play. I changed it back to my own language, finnish and it was fixed. (Why is this a thing, it was working fine a few weeks ago)
    (0)