Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We do apologize for the delay in responding. Unfortunately, we do not have any further troubleshooting to try. As this point, we would recommend posting a Bug Report in the "In-game Bugs" forum so that our team may look into the issue further. That way this matter would be escalated to the appropriate team.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.