Received one heck of a baffling reply to my buy report...

[Meowva]

Maaakes sense. In the end, I'm not too fussed about the situation. Just seemed like a weird reply from Customer Support.

[Saefinn]

Being common and being acceptable are not the same thing. Lots of rather worrying trends have appeared in the video game industry in the last decade, and people are always quick to say "well, other companies do it!"

It doesn't change the fact that:

#1 - Bigger companies usually have more money.

and

#2 - They aren't putting the money to as good of use as smaller companies.


How am I supposed to do anything but call them incompetent in such a case?

If a company can't handle things the same way they did before AND do new things as well, then they have no business growing.

Unless you want Bethesda 2.0

It really depends.

If they're just greedily hording money, sure or poorly budgeting or spending it, sure. But companies will generally assign budgets based on what they want to invest and what money they are making and thus make priorities, if service is not amazing but is still functional enough, they might see further investment less of a priority.

The company I worked for they had great RND, great and great quality products and they clearly put reasonable amount of money into their products and development.

Their products are also competitively priced for the tech you got. Meaning they keep the cost down. I own some of their products and I am very happy with them. But the customer service is poor and probably needed better investment and people doing the job wanted to give good service, however when you look at what people are paying versus some competitors, the question props up "what's been cut to make it cheaper?" and I'd rather put service lower than product functionality and quality.

As a user, I'd rather something affordable and good than get a great customer service, as long as the service still fulfills its purpose (here in the UK we have some laws and standards to that regard).

When I worked in complaints for that company, I'd get people saying that they get better service from Apple, but then at Apple you're paying a lot more.

For comparison, AAA games can be ridiculously expensive to make and comes with a risk that a game will tank it. I don't think stuff companies sometimes pull is out of greed. But of course, if they pull EA levels of stuff that kills consumer trust. Should SE fund stuff differently? Probably, though I'd much prefer more of that funding go to the devs as long as their service remains functional.

But bringing it back in perspective...receiving a templated form is not exactly terrible.

[Mhaeric]

It is entirely possible it was just a cut and paste error. I wouldn't read anything into it.