Received one heck of a baffling reply to my buy report...

[DumdogsWorld]

Square Enix can't even afford a proper game engine. How on Earth would this small indie company afford a staff for listening to bug reports? Please understand.

[Saefinn]

Square Enix can't even afford a proper game engine. How on Earth would this small indie company afford a staff for listening to bug reports? Please understand.

Actually chances are, the bigger the company the more likely you're going to find this sort of shortcutting to be common. Company I used to work for, templating was a thing, it's how we managed to keep on top of the large traffic of emails coming in.

Support jobs typically have a higher turnover, are understaffed (even if there's plenty of vacancies available) and training quality is low because it has to be quick, as the person might leave for another job. They then will have a higher volume of support queries to deal with on a day-to-day basis.

Some do it better, but my usual assumption when dealing with a bigger company is that their support probably isn't that great. In truth, it's a job people hate doing and aren't there because they want to be there. So people often don't stick around if they can help it. It plays hell with training people too.

[DumdogsWorld]

...

Being common and being acceptable are not the same thing. Lots of rather worrying trends have appeared in the video game industry in the last decade, and people are always quick to say "well, other companies do it!"

It doesn't change the fact that:

#1 - Bigger companies usually have more money.

and

#2 - They aren't putting the money to as good of use as smaller companies.


How am I supposed to do anything but call them incompetent in such a case?

If a company can't handle things the same way they did before AND do new things as well, then they have no business growing.

Unless you want Bethesda 2.0