State of the game

[Penthea]

And I expect that from most people, but not from a mentor and especially not from 2 mentors.

A lot of players got the mentor status because they want to show off that they are a player who knows a lot, or they think having a crown next to their name is cool. There are mentors that genuinely want to be helpful, but there are many who have no interest in it.

You're better off joining a free company or a link shell if you want to find helpful players. The mentor system is incredibly flawed and it often attracts those who want to use it as a platform to feel superior.

FFXIV is probably the most chill mmo I have played by miles. It just so happens many of the not-so-nice people hang around in the mentor chat.