Quote Originally Posted by dinnertime View Post
The thing is, this is not SE's fault. Those mentors that abused their power do not represent SE and FFXIV as a whole. The Novice Network is definitely not customer service, as you're asking questions to customers like yourself.
This exactly. You're asking another customer what to do, and they have no repercussions if they tell you one way or another, unless you report them to SE for bad behavior.