State of the game

[dinnertime]

Just think of giving your money to a business for a service then one day you call customer service for help only to be met with insults by more than one person who indirectly represent that business and then ban your phone number for a half hour.

Would you think twice before giving your money to that business again?

The thing is, this is not SE's fault. Those mentors that abused their power do not represent SE and FFXIV as a whole. The Novice Network is definitely not customer service, as you're asking questions to customers like yourself.