State of the game

[Kalise]

And I expect that from most people, but not from a mentor and especially not from 2 mentors.

Unfortunately, this does go back to the underlying issues with the Mentor system...

Wherein there are actual rewards to be gained by becoming a mentor, that not only don't care how effective a mentor you are, but also decent enough to draw people into the Mentor system just for them.

This creates a system where people become a Mentor, purely for these rewards and not because they actually give a damn about helping other players.

Thus, ironically, it's often NON-mentors that are friendly and helpful. This isn't always the case, as there are still some nice Mentors, but in my experience there's a larger percentage of nice non-mentors than nice mentors.

That said, it sucks that you're moving on. FFXIV has one of the better online communities. It's not perfect, as you have experienced, but I tend to find much less toxicity here than in most other online games.