Eden's Verse: Fulmination Game Crash

[PineneedleMan]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12:00 am at 02/22/2020
Frequency: Every time
World name: Ultros
Character name: Ruyaya Ruya
Class/Level: Dancer
Party or solo: Party
In-game time: Night time

Issue: Every time I queue up for Eden's Verse: Fulmination, my party and I get in but every time I try to load into the instance I crash.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Justin\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
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SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 33.971GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 12269.814 MB
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SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12269.814 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {630AFCB6-D6B8-452F-8857-11D5441F5EEF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8034
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/3/2017 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {15D623CA-C6AE-4815-BD3F-78B7F418DD3E}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_SOUND VE248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FA14455A-7AFA-4E90-8573-D99BAFE454C9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
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SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {835BD720-36B7-11E9-8001444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CDC8510-EEC1-11E9-8001444553540000}
SYSTEM_INPUT_NAME S640
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {836EC2E0-36B7-11E9-8002444553540000}
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SYSTEM_INPUT {836F1100-36B7-11E9-8003444553540000}
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SYSTEM_INPUT_NAME Gaming Keyboard
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SYSTEM_INPUT_NAME S640
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA043090-EB02-11E7-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
#playspook - Discord
Office
Microsoft Text Input Application
Sticky Notes
Sticky Notes
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00002B2C
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00002F38
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003720
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00002F10
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000B0C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000006A8
C:\Program Files (x86)\Steam\Steam.exe 000021AC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000031B4
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000113C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000004D0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000F40
C:\Program Files\VKTablet\TabletDriverCenter.exe 0000219C
C:\Program Files\VKTablet\TabletDriverSetting.exe 0000230C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.106.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 000021C8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003268
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000276C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20011.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000E4C
C:\Users\Justin\AppData\Local\Discord\app-0.0.305\Discord.exe 000024D0
C:\Users\Justin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002D34
C:\WINDOWS\Explorer.EXE 00000230
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002B38
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002C80
C:\WINDOWS\SystemApps\Microsoft.Windows.PinningConfirmationDialog_cw5n1h2txyewy\PinningConfirmationDialog.exe 00002E2C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002034
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000286C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000020A0
C:\WINDOWS\system32\DllHost.exe 00002EC4
C:\WINDOWS\system32\SettingSyncHost.exe 000029EC
C:\WINDOWS\system32\backgroundTaskHost.exe 00002834
C:\WINDOWS\system32\sihost.exe 00001C64
C:\WINDOWS\system32\svchost.exe 000021E0
C:\WINDOWS\system32\taskhostw.exe 00001C9C
C:\WINDOWS\system32\wwahost.exe 000024D4
C:\Windows\System32\CompPkgSrv.exe 00003678
C:\Windows\System32\RuntimeBroker.exe 00001330
C:\Windows\System32\SecurityHealthSystray.exe 00002B1C
C:\Windows\System32\smartscreen.exe 0000225C

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Could you provide a screenshot of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[PineneedleMan]

https://imgur.com/sqk0RrG

[Dynratygus]

Good morning and thank you for the reply .

What have you tried so far to alleviate the issue? Were any updates or changes made to the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[PineneedleMan]

I finally fixed the issue. It seemed like some sort of character corruption, so I just needed to reinstall and it fixed it.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!